Preston Ong
Katy,TX
Summary
Proven multitasker and communicator, adept in enhancing customer satisfaction and streamlining operations across roles at Shipping and Accounting Services, BYU, and In-N-Out Burger. Excelled in problem-solving and verbal communication, significantly reducing data entry errors and improving environment cleanliness. Capable in Chinese, with extensive translation experience, demonstrating strong decision-making and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Clerk
Shipping and Accounting Services
06.2022 - 10.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Janitor
BYU
10.2021 - 06.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Store Associate
In-N-Out Burger
06.2020 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science -
Brigham Young University
Provo, UT04-2027
High School Diploma -
Obra D. Tompkins High School
Katy, TX05-2021
Skills
- Verbal communication
- Multitasking
- Customer communication
- Problem-solving
- Excellent communication
- Decision-making
- Overseas experience (Lived overseas)
- Nearly 2 years of Chinese-speaking experience
Accomplishments
- Certified Eagle-Scout
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Elementary
Timeline
Clerk
Shipping and Accounting Services
06.2022 - 10.2022
Janitor
BYU
10.2021 - 06.2022
Store Associate
In-N-Out Burger
06.2020 - 05.2021
Bachelor of Science -
Brigham Young University
High School Diploma -
Obra D. Tompkins High School
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