Preston Pierson
Waukee,IA
Summary
Dynamic IT professional with extensive experience in computer repair and software troubleshooting, honed at Wells Fargo. Proven ability to manage urgent technical issues while delivering exceptional customer service. Skilled in problem-solving and effective communication, consistently improving processes to enhance team collaboration and client satisfaction.
Overview
10
10
years of professional experience
Work History
Owner
Custom PC/Electronics
Waukee
01.2020 - Current
- Provided personalized computer repair and build services, enhancing customer satisfaction and device performance.
- Replaced and repaired phone screens and computer monitors, ensuring device functionality for customers.
- PC repair, computer custom builds, troubleshoot computer and software issues.
- Researched problems online to diagnose issues for effective repairs.
IT Support/WFH - Customer Service/IT Team
Wells Fargo
08.2024 - 11.2024
- Handled phone calls and prioritized time to configure and resolve urgent server and customer account issues.
- Provided Tier 1/Tier 2 support while successfully working from home full-time.
- Completed a short-term contract while transitioning to a new home.
- For this role, I became a self-contractor that supported the Wells Fargo technology support team. (internal and external)
Customer Service/IT Team
Hy-Vee Corporate
Grimes, IA
02.2022 - 06.2024
- Provided Tier 1/Tier 2 support at HST location in Grimes, IA, resolving technical issues for users.
- Coordinated server and internal store hardware repairs by communicating with service providers.
- Designed and supported front-end software to enhance user experience.
Customer Service/Pricing Team
Fleet Farm
Waukee
01.2020 - 08.2021
- Priced entire store to maintain pricing stability and ensure accurate daily updates.
- Handled product returns and sales inquiries to enhance customer satisfaction.
- Stocked shelves during low inventory to maintain product availability.
- Performed tasks efficiently in a fast-paced environment.
Facilities/Building Management
Cedar Rapids
Cedar Rapids
11.2019 - 01.2020
- Managed parking lot, repaired roads, and filled potholes to maintain safe vehicle access and prevent damage.
- Perform facility maintenance, assist with repair of HVAC units.
- Redid garage floor and repaired broken items to enhance functionality and appearance of facility.
- Performed trash pickup, window cleaning, floor cleaning, and general building maintenance to ensure facility cleanliness and safety.
- Responded to on-call service requests across multiple campus buildings.
- This job has given me skills that I apply in other occupational work.
Dishes Crew
Mount Mercy University
Cedar Rapids
08.2019 - 11.2019
- Managed high volume of dishes for efficient cleaning.
- Maintained cleanliness of the dining hall to ensure a pleasant dining experience.
- Adapted to fast-paced, hectic environment.
- Ensured consistent food stock availability.
Youth Program Leader
Waukee YMCA
Waukee
09.2016 - 03.2018
- Developed and implemented a structured after school program that fostered a positive environment for children's growth and learning.
- Supervised and ensured safety of a large group of children in before/after school programs, promoting a safe and nurturing atmosphere.
- Facilitated effective communication with elementary school-aged children and parents to enhance engagement and support.
Education
Some College (No Degree) - Information Technology
Mount Mercy University
Cedar Rapids, IASkills
- IT infrastructure management
- Server configuration
- Software troubleshooting
- Tier 2 support
- Technical documentation
- Crisis management
- Process improvement
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Customer service
Timeline
IT Support/WFH - Customer Service/IT Team
Wells Fargo
08.2024 - 11.2024
Customer Service/IT Team
Hy-Vee Corporate
02.2022 - 06.2024
Owner
Custom PC/Electronics
01.2020 - Current
Customer Service/Pricing Team
Fleet Farm
01.2020 - 08.2021
Facilities/Building Management
Cedar Rapids
11.2019 - 01.2020
Dishes Crew
Mount Mercy University
08.2019 - 11.2019
Youth Program Leader
Waukee YMCA
09.2016 - 03.2018
Some College (No Degree) - Information Technology
Mount Mercy University