Eric Fenton
Southside Mowers
Jenks,OK
29
years of professional experience
Results-driven small business owner with expertise in financial management, process improvements, and customer service. Proven track record in developing effective marketing strategies that drive sales growth and enhance brand visibility.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dynamic individual with hands-on experience in business management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Small Business Owner
22 Years 1 Month- Oversaw financial planning, budgeting, and expense management for sustainable profitability.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Managed daily operations, ensuring efficient inventory management and customer service excellence.
- Established relationships with suppliers to negotiate favorable terms and ensure quality materials.
- Analyzed market trends to adapt business strategies in response to competitive landscape changes.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Conducted performance evaluations and provided constructive feedback to employees.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Enterprise Support Engineer
2 Years 1 Month- Resolved complex technical issues for enterprise clients, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Developed comprehensive knowledge base articles to assist team members in troubleshooting procedures.
- Led training sessions for junior engineers, fostering skill development and operational efficiency.
- Implemented best practices for incident management, reducing resolution times and improving service quality.
- Coordinated software updates and system maintenance to ensure optimal performance of enterprise solutions.
- Acted as a primary escalation point for high-priority issues, ensuring timely resolutions and stakeholder communication.
- Served as a liaison between clients and development teams, effectively translating technical requirements into actionable steps for product enhancements or bug fixes.
- Provided in-depth analysis of client systems to identify areas for improvement, leading to increased efficiency and overall performance gains.
- Led training sessions on new technologies or products for both internal staff members and external clients, promoting continued learning within the industry.
- Implemented software updates and patches to maintain optimal system functionality and security.
- Participated in regular meetings with management to provide updates on current projects, challenges faced, and progress made toward resolution of issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Network Engineer
2 Years 4 Months- Managed network infrastructure, ensuring reliability and availability for critical operations.
- Designed and implemented network solutions to enhance system performance.
- Led troubleshooting efforts to resolve complex connectivity issues across multiple sites.
- Developed and enforced network security protocols to protect sensitive data from threats.
- Evaluated emerging technologies to recommend improvements in network architecture and design.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Maintained company servers, computers, printers, cables and other equipment.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
Computer Programmer
2 Years 2 Months- Led code reviews and provided mentorship to junior programmers to improve coding standards and practices.
- Streamlined development processes, reducing software deployment time through automation techniques.
- Developed and maintained software applications to enhance payment processing efficiency.
- Collaborated with cross-functional teams to identify and resolve technical issues in systems integration.
- Designed database schemas and optimized queries for improved data retrieval performance.
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Tested and deployed scalable and highly available software products.
- Built databases and table structures for web applications.
- Implemented thorough testing procedures to identify bugs and ensure the seamless functionality of software applications.
- Enhanced software performance by optimizing code and troubleshooting issues.
- Updated legacy systems with modern technologies, improving overall system stability and performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Maintained detailed documentation of code changes, facilitating efficient collaboration among team members.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Assessed costs and risks associated with developing new features and products.
- Designed robust algorithms for complex data processing tasks, ensuring accuracy and efficiency in results.
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Coordinated closely with clients throughout the development lifecycle, ensuring clear communication of requirements and expectations from both parties involved.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Computer And Information Systems
Skills
Small business operations
Financial management
Budget management
Cost management
Business marketing
Planning and execution
Cost analysis
Vendor relations
Procurement planning
Customer management
Purchasing planning
IT infrastructure management
Timeline
Small Business Owner
Southside Mowers
07.2004 - CurrentRead More
Enterprise Support Engineer
Computer Science Corporation, CSC
05.2002 - 06.2004Read More
Network Engineer
Computer Science Corporation, CSC
02.2000 - 06.2002Read More
Computer Programmer
Total Systems Services, TSYS
11.1997 - 01.2000Read More
Columbus State University
Bachelor of Science from Computer And Information Systems
Read More