Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preston Roan

Santa Barbara,CA

Summary

I have taken my passions in life and have developed it into a career path for myself. I worked to become the most knowledgeable and skilled person in my position. Working with Ducati has taught me how to listen and tend to customers' needs, the value of customer retention and how to work as a team. I get great satisfaction from being able to come up with a solution to a problem and providing the customer with a service or product that they may haven't even known they needed value loyalty, dedication and development, I would love to take my passion and the skills I have learned and help make your business better.

Overview

11
11
years of professional experience

Work History

Service Manager

Ducati Of Santa Barbara
01.2018 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Guided techs on motorcycle repair, tool usage and equipment operation.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales.
  • Followed up with customers during and after installations to verify satisfaction.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Supervisor

Coffee Bean & Tea Leaf
12.2014 - 04.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Supervisor

Blenders In The Grass
06.2013 - 11.2014


  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Streamlined operations of multiple lines of business within organization.

Education

Associate of Science - Business Management

Santa Barbara City College
06.2024

Skills

  • Accounting Techniques
  • Revenue Generation
  • Quality Assurance
  • Coordinate Events
  • Order Supplies
  • Task Delegation
  • Staff Management
  • Office Administration
  • Greet Guests
  • Customer Service
  • Train Employees
  • Customer Relationship Management
  • MS Office
  • Verbal and Written Communication
  • Upselling

Timeline

Service Manager

Ducati Of Santa Barbara
01.2018 - Current

Supervisor

Coffee Bean & Tea Leaf
12.2014 - 04.2019

Supervisor

Blenders In The Grass
06.2013 - 11.2014

Associate of Science - Business Management

Santa Barbara City College

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Preston Roan