PRESTON WALES JR.
East Hampton,CT
Summary
Results-oriented professional with 30+ years of experience in diverse security and administration environments. Recognized leader skilled in leading and managing culturally diverse teams. Proven track record in new program development and implementation, training, safety, and recruitment. Excellent written and verbal communication skills with a focus on professional development and personnel administration. Recognized for creating efficient workplace environments with exceptional interpersonal and team communications.
Overview
37
37
years of professional experience
Work History
Public Safety Officer
Hospital Of Central Connecticut
New Britain, CT
03.2023 - Current
- Ensured compliance with safety regulations and policies by performing daily inspections of the facility.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
- Provided escorts for individuals who requested assistance after dark hours.
- Enforced traffic and parking regulations.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Training of new officers and mentoring current officers.
Regional Sales Representative
POP Yachts
Srarsota, FL
02.2021 - 02.2023
- Maintained relationships with existing customers through regular communication, visits, and feedback.
- Identified potential customers within the region by researching industry trends and attending trade shows.
- Provided advice and assistance to customers regarding product selection, utilization, maintenance, and repair.
- Developed promotional materials such as flyers, brochures, and newsletters for distribution in the region.
- Developed a database of prospective clients for targeted marketing activities within the region.
- Assisted customers with post-purchase inquiries such as installation or warranty information.
District Manager
Aramark Uniform Services
Rocky Hill, CT
09.2015 - 01.2021
- Oversee and manage daily operations of 13 routes that service over 900 customers and have an average weekly revenue of $102k to include interviewing, hiring, and training of Route Sales Representatives
- Motivate and develop to improve performance, enhance company business, and promote a safe workplace.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
Route Sales Representative
Aramark Uniform Services
Rocky Hill, CT
01.2014 - 09.2015
- Servicing accounts on assigned routes
- Creating and maintaining customer relationships to enhance services while meeting the customers’ needs, and increasing company revenue.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Responded quickly to customer inquiries regarding products or services.
Security Project Manager
G4S Secure Solutions
Hartford, CT
01.2009 - 01.2014
- Responsible for managing the daily operations of 30 officers overseeing the security at Travelers Insurance Company consisting of 7 separate building locations in the downtown Hartford area and two off site buildings.
- Developed and implemented security policies and procedures for multiple projects.
- Conducted risk assessments to identify potential areas of vulnerability.
- Maintained up-to-date knowledge of security regulations and standards.
- Coordinated with internal stakeholders on incident response activities in a timely manner.
- Developed training materials for staff members on best practices for physical security.
- Maintained team compliance with professionalism guidelines and security team standards.
Loss Prevention Specialist
Best Buy
Meriden, CT
01.2009 - 01.2010
- Train staff in safety and security measures utilizing Closed Circuit TV, Observation Skills, and good Interpersonal Skills.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Interviewed witnesses and suspects in connection with security-related incidents.
- Conducted investigations into thefts and other security breaches.
- Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
- Inspected merchandise for compliance with theft prevention policies.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
Correctional Lieutenant
State of Connecticut
Hartford, CT
01.2007 - 01.2009
- Supervised the daily operations of a 1,100-bed facility with shift consisting of 60 officers.
- Developed, monitored and revised operational policies and procedures.
- Conducted investigations of inmate disturbances and incidents.
- Provided leadership and supervision to subordinate staff.
- Assessed staffing needs and implemented appropriate corrective actions when needed.
- Evaluated employee performance, providing feedback as necessary.
- Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
- Provided guidance to staff on proper application of correctional policies and procedures.
- Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
- Responded promptly to emergency situations in accordance with established guidelines.
- Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
Firearms Instructor
State of Connecticut
Cheshire, CT
01.2000 - 07.2009
- Developed and implemented firearms training programs for law enforcement personnel.
- Conducted classroom lectures, practical exercises, and range qualifications.
- Provided instruction on the safe handling of firearms in multiple settings.
- Demonstrated proper shooting techniques to students in a variety of scenarios.
- Assisted with the selection and evaluation of firearms equipment.
- Identified areas where student performance needed improvement and provided corrective guidance.
- Maintained accurate records of all training activities, including attendance and performance data.
- Monitored student progress throughout the course of instruction and evaluated results at completion.
- Instructed students on proper weapon assembly and disassembly procedures as well as maintenance protocols.
- Created lesson plans that incorporated current tactics, techniques, and technologies relevant to firearms instruction.
- Modified existing courses or developed new courses based on changes in technology or standards.
Community Enforcement Officer
State Of Connecticut Department Of Correction
Waterbury, CT
01.1999 - 07.2006
- Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
- Investigated violations of parole or probation conditions and took appropriate action when necessary.
- Maintained detailed case notes on each parolee's progress towards goals.
- Collaborated with local law enforcement agencies in investigations related to criminal activities by parolees.
- Advised family members on how best to support their loved ones during the period of supervision.
- Visited homes or workplaces of those under supervision to ensure they are abiding by all rules set forth by the court system.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
Correction Officer
State of Connecticut
Hartford, CT
01.1988 - 01.2007
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
Education
Criminal Justice -
Manchester Community College
Manchester, CTDepartment of Correction Academy
Cheshire, CTSkills
- Motivator - Ability to motivate staff and promote teamwork atmosphere
- Confidence - Experience and knowledge in field allow me to have the confidence in what I am teaching
- Computer Skills - Extensive experience and knowledge working with Microsoft Office
- Security management
- Conflict de-escalation
- Safety Regulations
- Investigative skills
- Public safety management
- Fire prevention
Home
(860) 267-1910
Cellular
(860) 961-8793
Honorsandawards
- Received numerous letters of commendation from the community, public officials, and Police Departments.
- Recognized for exemplary job performance and dedication to duty by Commissioner of Corrections.
- Recommended by peers for various awards.
Affiliations
- Baseball Manager : Little League, American Legion, AAU 10u, 13u, 18u
- Haddam Neck Vol Fire Department : Firefighter of the Year 2000
Timeline
Public Safety Officer
Hospital Of Central Connecticut
03.2023 - Current
Regional Sales Representative
POP Yachts
02.2021 - 02.2023
District Manager
Aramark Uniform Services
09.2015 - 01.2021
Route Sales Representative
Aramark Uniform Services
01.2014 - 09.2015
Security Project Manager
G4S Secure Solutions
01.2009 - 01.2014
Loss Prevention Specialist
Best Buy
01.2009 - 01.2010
Correctional Lieutenant
State of Connecticut
01.2007 - 01.2009
Firearms Instructor
State of Connecticut
01.2000 - 07.2009
Community Enforcement Officer
State Of Connecticut Department Of Correction
01.1999 - 07.2006
Correction Officer
State of Connecticut
01.1988 - 01.2007
Criminal Justice -
Manchester Community College
Department of Correction Academy
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