Melissa Hall

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Identified and reported medication errors to avoid distributing wrong medication to patients.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
• Liaised between nurses, physicians, patients and visitors.
• Verified medication histories from patients in a fast-paced emergency department.

Authorize drug refills and provide prescription information to pharmacies

• E-Prescribe prescriptions as designee of multiple practice prescribers
• Perform prior authorizations and all insurance correspondences for prescriptions
• Ensure patient records and medical charts are up to date with current medication regimens, medical conditions and treatment plans
• Schedule patients for medication management appointments and therapy
• Review prescriptions to assure accuracy and completeness
• Collaborate with clinicians to monitor, review, or evaluate quality or effectiveness of drugs or drug regimens
• Analyze prescribing trends to monitor patient compliance and to prevent excessive or unnecessary medication usage
• Triage patient questions or concerns regarding their medication therapy and side effects
• Monitor patient medication treatment plans to ensure appropriate use of controlled substances or high alert medications
• Work with clinicians to continually update prescribing policies regarding controlled substances and high alert medications
• Provide genetic testing
• Collaborate and assist clinicians to treat and support patients with psychiatric illnesses and developmental disabilities
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
• Complete treatment plans and referrals for smooth continuity of care.
• Managed hundreds of patient communications per day.

• Accept prescriptions for filling, gathering and processing necessary information
• Process medical insurance claims, posting bill amounts and calculating copayments
• Compound, package, and label pharmaceutical products, under direction of pharmacist
• Establish or maintain patient profiles, including lists of medications taken by individual patients
• Pre-pack bulk medicines, fill bottles with prescribed medications, and type and affix labels
• Mix pharmaceutical preparations, according to written prescriptions
• Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications and process hazardous waste and vendor returns
• Manage and process prescription delivery services
• Assist pharmacist with MTM/CMR services
• Covid-19 point of care testing and immunization
• Assist in pharmacy technician training

• Assist customers by providing information and resolving their complaints
• Process merchandise returns and exchanges
• Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
• Supervise others and provide on-the-job training
• Sort, count, and wrap currency and coins
• Keep periodic balance sheets of amounts and numbers of transactions
• Cash checks for customers
• Process money order services and Western Union transactions
• Sell lottery tickets and manage lottery inventory as per state guidelines

• Answer telephones, direct calls, and take messages
• Maintain and update filing, inventory, mailing and spreadsheets
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Compute, record, and proofread data and other information, such as records or reports
• Inventory and order materials, supplies, and services
• Creating purchase orders and sending invoices to customers