Preston Walker
Charlotte,NC
Summary
Disciplined professional, offering 10+ years of extensive customer service experience in document and time management and claims disputes. Responsible for investigative research, root cause analysis and consulting regarding highly complex transactions, policy violations and/or suspicious situations with low, moderate, and high risk. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Fire Dispatcher
Charlotte Fire Department
Charlotte, NC
09.2022 - Current
- Used CAD to track and maintain case incident numbers and logs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments..
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Associate (Part Time)
Foot Locker
Charlotte, NC
12.2012 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to increase sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Inbound Sales Representative
United Rentals
Charlotte, NC
04.2019 - 02.2022
- Communicated with over 50 customer calls regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information, increasing sales by 10%
- Documented details of calls and customer interactions.
Education
Bachelor of Arts - Mass Communications
05.2018
- Member of Omega Psi Phi Fraternity, Inc.
- Completed professional development in Journalism
- Extracurricular Activities: Project OMEGA
Certification
- Certificate for Microsoft 365 Fundamentals , Microsoft - June 2013
- Certification HDI (Help Desk Institute) , HDI International Certification Standards Committee - February 2018
Skills
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Export Compliance
- Understanding Customer Needs
- Corporate Standards
- Call Documentation
- Customer Retention Strategies
- Responding to Difficult Customers
- Service Promotions
- Teamwork and Collaboration
- Group Supervision
- Microsoft Office
Timeline
Fire Dispatcher - Charlotte Fire Department
09.2022 - Current
Inbound Sales Representative - United Rentals
04.2019 - 02.2022
Sales Associate (Part Time) - Foot Locker
12.2012 - Current
Claflin University - Bachelor of Arts, Mass Communications
- Certificate for Microsoft 365 Fundamentals , Microsoft - June 2013
- Certification HDI (Help Desk Institute) , HDI International Certification Standards Committee - February 2018
Leadership
Recreational Leader, St. Julian Devine Community Center
Charleston, South Carolina | July 2018 - April 2019
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Trained staff members on conducting events and following safety procedures.
Project OMEGA Mentorship Program
Charlotte, North Carolina | June 2018 - Present
- Recognized and worked through conflicts in caring ways, discussing differences with the mentee, and arranged for a third party to assist, if necessary.
- Encouraged and empowered personal development with mentee while helping identify and correct gaps in relevant skills and knowledge.
- Reviews goals and objectives of the relationship with the mentee midway and at the end of a formal long-term relationship (lasting 6-12 months)
Leadership
Recreational Leader - St. Julian Devine Community Center
Charleston, South Carolina | July 2018 - April 2019
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
Project OMEGA Mentorship Program
Charlotte, North Carolina | June 2018 - Present
- Recognized and worked through conflicts in caring ways, discussing differences with the mentee, and arranged for a third party to assist, if necessary.
- Encouraged and empowered personal development with mentee while helping identify and correct gaps in relevant skills and knowledge.
- Reviews goals and objectives of the relationship with the mentee midway and at the end of a formal long-term relationship (lasting 6-12 months)
Leadership
Recreational Leader - St. Julian Devine Community Center
Charleston, South Carolina | July 2018 - April 2019
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
Project OMEGA Mentorship Program
Charlotte, North Carolina | June 2018 - Present
- Recognized and worked through conflicts in caring ways, discussing differences with the mentee, and arranged for a third party to assist, if necessary.
- Encouraged and empowered personal development with mentee while helping identify and correct gaps in relevant skills and knowledge.
- Reviews goals and objectives of the relationship with the mentee midway and at the end of a formal long-term relationship (lasting 6-12 months)
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