Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Preston Wiley

Fresno,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Correctional Officer

Fresno County Sheriff's Department
Fresno, CA
05.2019 - Current
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Ensured that all necessary paperwork was completed accurately when an inmate is transferred between facilities or released from prison.
  • Assessed potential risks posed by certain behaviors exhibited by an inmate throughout their sentence period.
  • Conducted intake interviews with inmates to assess their mental health needs and determine appropriate treatment plans.

Community Service Officer

Fresno County Sheriff's Department
Fresno, CA
06.2016 - 05.2019
  • Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
  • Provided information to citizens on local laws and regulations, as well as community resources available.
  • Assisted with crowd control during protests or demonstrations taking place in the community.
  • Monitored access points at government buildings or other restricted areas.
  • Performed searches of individuals suspected of violating local ordinances or state laws.
  • Attended training sessions related to police procedures, first aid and CPR certification, self-defense techniques.

Dispatcher

Fresno County Sheriff's Department
Fresno, CA
02.2016 - 06.2016
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Team Leader Manager

ALORICA
FRESNO, CA
08.2010 - 02.2016
  • Provided guidance, coaching, and feedback to team members.
  • Ensured compliance with company policies and regulations.
  • Identified areas where teams could improve their skillset.
  • Maintained records of employee performance reviews.
  • Created and maintained a positive work environment for employees.
  • Conducted regular performance appraisals for all team members.
  • Recruited, trained, and supervised new staff members.
  • Organized team meetings to discuss progress and challenges.
  • Initiated training sessions and coached employees to develop effective staff.
  • Coached team for success by using corrective action processes.

Education

High School Diploma -

Clovis West High School
Fresno, CA
06-2004

Some College (No Degree) - General Studies

Fresno City College
Fresno, CA

Skills

  • Crisis Management
  • Observation
  • Stress Tolerance
  • Staff Management
  • De-Escalation Techniques
  • Excellent problem solver
  • Safety
  • Emergency Management
  • Cultural Sensitivity
  • First Aid Training
  • Incident Reporting
  • Multitasking
  • Problem-Solving

References

References available upon request.

Timeline

Correctional Officer

Fresno County Sheriff's Department
05.2019 - Current

Community Service Officer

Fresno County Sheriff's Department
06.2016 - 05.2019

Dispatcher

Fresno County Sheriff's Department
02.2016 - 06.2016

Team Leader Manager

ALORICA
08.2010 - 02.2016

High School Diploma -

Clovis West High School

Some College (No Degree) - General Studies

Fresno City College

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Preston Wiley