Breana Washington
Pontiac
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Flexible Plan Investments
11.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Training Coordinator
FANUC America
05.2023 - 03.2024
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Customer Service Representative
Comerica Bank
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
Performance Line Tool Center
09.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
Huntington National Bank
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
No Degree - Business Administration
Oakland Community College
Bloomfield Hills, MI06.2025
High School Diploma -
Lake Orion Community High School
06.2017
Skills
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
Timeline
Client Service Representative
Flexible Plan Investments
11.2024 - Current
Training Coordinator
FANUC America
05.2023 - 03.2024
Customer Service Representative
Comerica Bank
08.2022 - 01.2023
Customer Service Associate
Performance Line Tool Center
09.2021 - 05.2022
Customer Service Representative
Huntington National Bank
06.2020 - 07.2021
No Degree - Business Administration
Oakland Community College
High School Diploma -
Lake Orion Community High School
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