Priscilla Cunningham
Blackwood,USA
Summary
Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Debt Collector/Customer Service
NATIONAL RECOVERY AGENCY
Mount Laurel, NJ
03.2025 - Current
- Employed strong communication techniques to foster relationships with debtors, enabling effective payment solutions.
- Executed negotiations and collections of outstanding debts from delinquent customers, consistently achieving monthly collection targets.
- Utilized FICO score metrics to evaluate financial risk and inform lending decisions.
- Analyzed outstanding debts and coordinated with clients to negotiate repayment plans and resolve financial disputes.
- Managed daily call operations exceeding 200 interactions to facilitate seamless communication flow.
Operations Coordinator
Manheim Auto Auction
Bordentown, NJ
04.2024 - 12.2024
- Assisted in preparing vehicles for sale by pulling cars from inventory and staging them for transport. Supported labeling efforts to ensure accurate identification of vehicles.
- Managed inventory logistics to ensure timely availability of vehicles for auction events.
- Oversaw movement and staging of over 100 vehicles daily.
Call Agent
SRA Associates
Mount Laurel, NJ
03.2022 - 01.2024
- Provided guidance to clients through calls, detailing effective methods for debt elimination and management.
- Facilitated resolution of over 200 calls daily, maintaining high standards of client interaction.
Call Agent
Financial Freedom Mortgage, LLC
Mount Laurel, NJ
08.2020 - 01.2022
- Addressed customer needs by delivering accurate mortgage details during inbound and outbound call interactions.
- Resolved customer inquiries by utilizing CRM systems for accurate information tracking.
- Managed high-volume inbound calls, ensuring efficient customer service response.
- Facilitated resolution of over 200 calls each day, prioritizing customer satisfaction and operational efficiency.
Education
Home health aide - Nursing school
Angels of mercy
Atco, NJ04.2025
High school diploma -
Pennsauken High School
Pennsauken, NJ06.2015
Skills
- Proficient in sales techniques
- Customer service expertise
- Document organization
- Administrative tasks
- Operations Management
- Office experience
- Collections (4 years)
- Computer skills ( 4years)
- Team development (4 year)
- Salesforce
- Communication skills
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Driver's License
Languages
English
Additional Information
Hello, thank you for even considering me. I’m a very outgoing person and love to learn new things. I catch on quite fast, and I’m always very motivated to do the job.
Timeline
Debt Collector/Customer Service
NATIONAL RECOVERY AGENCY
03.2025 - Current
Operations Coordinator
Manheim Auto Auction
04.2024 - 12.2024
Call Agent
SRA Associates
03.2022 - 01.2024
Call Agent
Financial Freedom Mortgage, LLC
08.2020 - 01.2022
Home health aide - Nursing school
Angels of mercy
High school diploma -
Pennsauken High School