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Detail-oriented and people-focused professional seeking to further develop a career in Human Resources. Brings hands-on experience in administrative support, employee communication, and policy adherence. Passionate about fostering positive workplace culture, supporting employee development, and growing into a strategic HR role through continuous learning and hands-on experience.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Proven expert in debt recovery strategies and customer service, I excelled at Enterprise LLC by leading in monthly collections and significantly enhancing customer retention for Comcast. My approach combines reliable negotiation skills with empathetic customer interactions, fostering both financial stability and customer satisfaction.

Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Twanna Pankey

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Debt Collector/Customer Service

Customer Retention Specialist

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Debt Collector/Customer Service

Customer Retention Specialist

Management

General Studies -

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