Prez Wallace

• Managing & Servicing All 21 Northwell Health Network Hospitals Endoscopic Medical Processing Equipment. (Steris Medivators).
• Acquired by Northwell Health to facilitate Medivators Endoscopy Equipment due to end of Service Contract. Job responsibilities reflect previous role at Medivators A Steris Company.

• Servicing all Medivators Endoscopy Scope Processing Equipment in NYC Hospitals and Clinics. Approximately, 30 plus Clients.
• Electro-Mechanical Field Service Engineer (North East Region New, York) Servicing all Medivators Endoscopy Scope Processing Equipment in NYC Hospitals and Clinics. Territory covering NYC Metro Area including Staten Island, Long Island and the Tri-State Area.
• Accountable for the timeliness and quality of Site Inspections, Installations, Programming, Repair and Preventative Maintenance of Medivators products in GI, Urology, and Pulmonary Facilities that use flexible endoscopes.
• Analyze and repair Mechanical, Electrical, and Software failures under complex situations and conditions in a high-pressure work environment.
• Meet customer needs at a short notice, Provide transparency and stellar customer service to all current and potential clients.
• Provide customers with timely and accurate technical information in a positive and straightforward manner. Along with consultation for site preparation and equipment installations.
• Provide technical support as required. Identify sales opportunities and pass the information on to the appropriate salesperson.
• Schedule and Supervise day to day appointments with clients. Complete in a timely manner standard equipment documentation and reports using Service Max and Sales Force.

• Responsible for the installation and execution of IPA’s industry leading scrub and linen automation solutions ScrubEx Machines.
• Nationwide Travel Field Service Engineer
  Implementation typically includes traveling onsite, uncrating and moving equipment into position, installing, networking and updating equipment, interfacing with client stakeholders, project management and sales; as well as training a wide variety of clients i.e. doctors, nurses and/or partners to ensure their success.
• Execution post go live services related to equipment and technology. Troubleshoot and solve technical problems related to hardware, software, firmware and processes, whether during an implementation or as needed for the highest escalated service calls.
• Install equipment with precise site details and instructions given by the project manager, collaborate with client various department heads IT, Facilities and Hospital Director to meet daily installation deadlines.
• Training client departments on how to monitor their installed equipment from a designated website created by IPA’s online software.
• Mechanical, Electrical, and Linux Programming Network troubleshooting.
• Updating and closing out each project in Sales Force at a timely fashion.
  
  
  
  

• Nationwide UPS Field Service Technician for various clients
• Provide superior quality service installing hardware and software for UPS Battery Monitoring Systems.
• Install, upgrade and provide regular PM Service.
• Install all communication network data hardware, power and fuse harnesses. Program monitoring system software to read and learn UPS PLC’s.
• Follow precise blueprint engineering schematics throughout installation for DC and AC 125v to 480v wet and dry cell Battery Monitoring Systems in Series.
• Assist with client training on software and hardware critical level troubleshooting using, state of the art technology.
• Apply Ohm’s Law, electrical and electronic principles to successfully solve complex technical issues relating to component level impedance and voltage troubleshooting. (String, Cells and Modules)
• Install battery monitoring modules to outdoor Sens Generator GenSet EnerGenius Battery Charger Systems for UPS Controller Network.
• Familiar with Genset mechanical and electrical relationship to UPS Systems.
• Update work report and checklist for internal and external customer service.
• Establish a professional relationship with client for long-term success.

• Nationwide Electromagnetic Radio Frequency Technician for various clients

Road Warrior: Travel to various markets within the USA for months and weeks establishing a professional network with Cell Carrier Technicians and Engineers to complete a detailed RF Compliance Survey for that assigned market.

• Test RF signals for various Antennas and RF systems for Radiation (Document Accurate Maximum and Minimum Averages)
• Survey and Provide accurate data that reflects proper guidelines for FCC regulations in reference to Safety zones on Rooftops, Towers and Water Tanks.
• Place appropriate notice and warring signs for public and worker’s radiation hot zones that reflects FCC and cell carrier guidelines.
• Design schematic drawings using Microsoft Visio Professional Engineering Program to simulate building site Antennas and Cellphone Carrier Equipment that correlates RF Exposure.
• Provide accurate field test data which enables the report writers to execute a final analysis update on the client’s site which reflects FCC Regulations for site compliance approval.

• Troubleshoot State of the Art High Definition Medical Equipment in real time during the case.
• Collaborate with doctors and nurses analytically using scientific/technical knowledge
• Troubleshoot State of the Art High Definition Medical Equipment in real time during the case providing quality and assurance for a successful procedure
• Knowledge of various types of surgical procedures and instruments used in relation to doctors’ preference
• Proficient in recognizing and understanding the use of another competitor’s technology e.g. Karl Storz, Ethicon, Snowden

Pencer, Zimmer, Olympus and Siemens.

• Supervise inventory after each surgery for testing, evaluation and decontamination.
• Educate doctors and nurses on the computer software setup for all cases. (Robotic Laparoscopic; Shoulder, Knee and Wrist Arthroscopy; Heart; GYN; Cystoscopy
• Act as an extension of the local Stryker Endoscopy territory representative
• Execute integrity and professionalism by JACHO and OSHA guidelines.