Pricila Estrada Perez
Phoenix,AZ
Summary
Motivated individual with experience in customer service and retail store operations. Successful in applying strong communication and problem resolution skills to each customer issue via phone, email, and chat. Passionate and Focused on customer satisfaction and team productivity. Possesses strong organizational skills and the ability to multi-task in a fast-paced environment. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Organized worker that offers background in food handling and safety. Proven track record of consistently meeting customer orders and exceeding expectations. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Marshalls Distribution Center
Phoenix, AZ
06.2023 - 01.2024
- Consistently lifted materials weighing as much as Number pounds.
- Worked effectively in fast-paced environments.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
Meat Department Clerk
Food City Supermarkets
Phoenix, AZ
03.2023 - 06.2023
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Managed inventory levels through proper ordering and rotation practices, minimizing waste and optimizing freshness.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
STORE CUSTOMER SERVICE CLERK
QuikTrip
Phoenix, AZ
02.2022 - 03.2023
- Assisted with training and mentoring new team members
- Assisted department personnel in completion of routine tasks to meet deadlines
- Handled customer complaints and inquiries in a courteous and efficient manner
- Verified customer identification for age-restricted
- Helped with setting up and breaking down ot the kitchen each day
- Followed all health and safety regulations tor the kitchen and ensured a clean and sanitary work environment
- Operated cash register for cash, check, and credit card transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maximized opportunities for upselling additional products/services through active listening skills that identified specific client needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked effectively in fast-paced environments.
PICKER
Geodis
10.2021 - 02.2022
- Picked customer orders, reviewing tor correct number and type of product to eliminate errors
- Sorted goods tor distribution in designated areas
- Reported material locations using bar code inventory system
- Maintained organized and clean work area.
CALL CENTER TEAM LEAD
Kidz connextion dental care and braces
06.2021 - 10.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed new patient registrations in software to create accurate and comprehensive records
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Education
High School Diploma -
Maryvale high school
Phoenix, AZ05.2021
Skills
- Handling Payments
- Customer Service experience
- Verbal and Writing Communication
- Spanish Speaking
- Attention to Detail
- Self-Motivated and Disciplined
- Microsoft Data Entry
- Team work
Languages
Spanish
English
Timeline
Warehouse Associate
Marshalls Distribution Center
06.2023 - 01.2024
Meat Department Clerk
Food City Supermarkets
03.2023 - 06.2023
STORE CUSTOMER SERVICE CLERK
QuikTrip
02.2022 - 03.2023
PICKER
Geodis
10.2021 - 02.2022
CALL CENTER TEAM LEAD
Kidz connextion dental care and braces
06.2021 - 10.2021
High School Diploma -
Maryvale high school