Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pricila Merced

Bronx,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bail Bondsman

Thumpers Bail Bonds
01.2018 - 08.2024
  • Located people failing to appear in court.
  • Bonded clients out of local jails 24 hours a day
  • Updated database and kept accurate records.
  • Reviewed over 30 accounts per day that were behind on payment to decide appropriate action.
  • Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.

Sales Representative

T Mobile
05.2015 - 07.2022
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Cashier

Speedway Gas Station
08.2017 - 03.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Drive-Thru Cashier

McDonalds
01.2015 - 03.2017
  • Balanced cash drawer at beginning and close of shift.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.

Education

High School Diploma -

Leesburg High School
05.2016

Skills

  • Legal knowledge
  • Background Checks
  • Predictive dialer
  • Legal Showcase program proficiency
  • Professional telephone etiquette
  • Persuasive speaker
  • Customer Needs Assessment
  • Lead Generation
  • Client Service
  • Revenue Generation

Certification

  • Licensed Bail Bondsman in State of Florida

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bail Bondsman

Thumpers Bail Bonds
01.2018 - 08.2024

Cashier

Speedway Gas Station
08.2017 - 03.2019

Sales Representative

T Mobile
05.2015 - 07.2022

Drive-Thru Cashier

McDonalds
01.2015 - 03.2017

High School Diploma -

Leesburg High School

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Pricila Merced