Pride Johnson JR.
Baltimore,MD
Summary
Dedicated individual with a strong foundation in quality assurance and problem resolution within fast-paced environments. Successfully supported leadership initiatives and optimized packing processes, ensuring timely dispatch and adherence to quality standards.
Overview
6
6
years of professional experience
Work History
Pack support
Amazon
Baltimore, Maryland
09.2021 - Current
- Ensured quality standards during packing process as SLAM operator.
- Prioritized resolution of SmartPac issues to expedite shipments.
- Maintained timely dispatch while adhering to quality requirements.
- Tracked shipment progress to identify and resolve delays as a SingleMix problem solver.
- Supported the process by replenishing supplies for packing associates.
- Ensured safety as a tote runner by moving totes from station to 5S locations.
Process Guide
Amazon
Baltimore, Maryland
09.2021 - Current
- Troubleshot process execution and workflow issues for enhanced operational efficiency.
- Supported Leadership in achieving standards for PEAK 2023 and PEAK 2024 workflows.
- Substituted for Process Assistants, managing staffing and conducting pack audits during absences.
Team Leader
Wendy's
Baltimore, Maryland
10.2019 - 02.2021
- Trained and mentored team members to enhance service quality and efficiency.
- Maintained cleanliness and organization of the restaurant environment consistently.
Education
Computer Science
University of Maryland Global Campus
Hyattsville, MD01-2029
GED -
Forest Park Senior Highschool
Baltimore, MDSkills
- Team collaboration
- Quality assurance
- Problem resolution
- Process optimization
- Technical troubleshooting
- Task prioritization
- Customer obsession
- Data analysis
Timeline
Pack support
Amazon
09.2021 - Current
Process Guide
Amazon
09.2021 - Current
Team Leader
Wendy's
10.2019 - 02.2021
Computer Science
University of Maryland Global Campus
GED -
Forest Park Senior Highschool