Summary
Overview
Work History
Education
Skills
Timeline
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Michael Evans Jr.

Columbus,OH

Summary

Proven problem-solver and analytical thinker, adept in MS Excel and team collaboration. At Go Direct Supply Chain Solutions, spearheaded process optimizations, enhancing efficiency and compliance. A knack for clear communication and leadership, coupled with a customer-centric approach from Teleperformance, consistently drives positive outcomes and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Pick and Pack Analyst

Go Direct Supply Chain Solutions
03.2024 - 06.2024
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Customer Services Associate

Walgreens
03.2023 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Greeted customers and offered assistance for increased customer satisfaction.

Customer Sales Representative

Teleperformance
10.2020 - 01.2023
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Education

High School Diploma -

Independence High School
Columbus, OH
06.2019

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Information Gathering
  • Data Processing
  • Organizational Skills
  • Team building
  • Problem-solving abilities
  • Team Collaboration
  • Data Research and Validation
  • Issue Identification
  • Problem-Solving
  • Excellent Communication
  • Multitasking

Timeline

Pick and Pack Analyst

Go Direct Supply Chain Solutions
03.2024 - 06.2024

Customer Services Associate

Walgreens
03.2023 - 02.2024

Customer Sales Representative

Teleperformance
10.2020 - 01.2023

High School Diploma -

Independence High School

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Michael Evans Jr.