Acailah Silas
Hattiesburg,MS
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in HIPAA compliance and empathetic patient support at Cigna. Skilled in insurance verification and maintaining patient confidentiality, I significantly contributed to improving service delivery by anticipating customer needs and implementing efficient solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maxius
Hattiesburg, MS
01.2024 - 01.2025
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained policies, procedures and services to patients.
- Provided emotional support and guidance to patients and families facing difficult medical decisions.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
Healthcare Customer Service Representative
Cigna
Hattiesburg, MS
01.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to company's established protocols for handling confidential data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
- Performed account maintenance activities such as updating client information in databases.
Online Fulfillment Assistant
Walmart
Hattiesburg, MS
12.2020 - 01.2022
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Confirmed items picked for orders by keying codes into system.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Weighed and measured products and materials to meet regulatory requirements.
- Used handheld scanners to key in data for packages.
Cashier
Wheats Home and Building
Poplarville, MS
05.2017 - 12.2020
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
Education
Associate of Applied Business - Business And Marketing
Pearl River Community College
Poplarville, MS05-2023
High School Diploma -
Poplarville High School
Poplarville, MS05-2021
Skills
- Patient eligibility verification
- Empathy and patience
- Strong interpersonal skills
- Insurance verification
- Claims processing
- HIPAA compliance
- Call center experience
- Patient confidentiality
- Healthcare industry
Timeline
Customer Service Representative
Maxius
01.2024 - 01.2025
Healthcare Customer Service Representative
Cigna
01.2022 - 01.2024
Online Fulfillment Assistant
Walmart
12.2020 - 01.2022
Cashier
Wheats Home and Building
05.2017 - 12.2020
Associate of Applied Business - Business And Marketing
Pearl River Community College
High School Diploma -
Poplarville High School