A versatile professional with extensive experience performing duties equivalent to supervisor and assistant manager. More than 7 solid working years in customer service & support, personnel supervision, fuels distribution, laborer position and operation management, logistics and marketing. Seeking a challenging and rewarding position in supervisory role that will utilize my solid experience. I possess the ability to read, write, speak and understand the English language. Great team player, reliable, positive attitude and dependable.
Plan, coordinated and control the daily operation of the cost
Centre
• Promote the concept of services throughout the cost Center
• Meet the store revenue and performance targets
• Direct and manage the financial performance of the Store.
• Responsible for marketing of cost center.
• Housekeeping, Merchandising and fronting at the shop.
• Receipt, inspection and verification of delivered goods.
• Shop stock management
• Handling any customer complaint arising at the shop.
• Prepare weekly cost center performance reports
• Recommend changes in basic structure and organization of Store
where necessary.
• Implement quality assurance procedures and ensure that Customer
Experience standards being upheld in the Store.
• Establishing and maintain an effective system of communications
throughout the cost center
• Directly supervise employees in the store in accordance with the
company’s policies procedures and the Instructional Manual
• Manage the employees in the Store to produce optimal efficiency
• Plan, assign, direct and review the work of employees in the Cost
Centre, appraise performance; reward and discipline employees; address complaints and resolve problems.
• Recruit, interview, test, and select employees to fill vacant positions.
Plan and conduct new employee orientation.
• Prepare a monthly duty roster for the shop attendants.
• Coaching and encouraging team members on job performance,
motivation and personal development.
Ability to work within a team environment