A result-oriented person with a good team-playing attitude, and committed to learning new skills in any area of operation. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
11
11
years of professional experience
Work History
Credit/Loans Officer
Quick credit and Investment Micro-Credit Ltd
05.2019 - 04.2023
Analyzed over 150 clients businesses before loan is granted
Monitored over 35 field officers to execute their duties.
Developed strong relationships with customers through high levels of customer service
Assisted customers in understanding loan terms and conditions to make informed decisions
Collaborated with other departments to promptly process loan applications
Negotiated loan terms to provide favorable outcomes for both customers and lenders
Monitored performance of existing loan portfolios to identify and address any issues
Compiled database of loan applicants' credit histories, financial statements and other financial information
Evaluated loan requests and documents to verify accuracy and completeness
Processed loan applications and monitored progress from start to finish
Analyzed potential risks and evaluated loan products to identify suitable options for customers
Assisted customers with completing loan applications and other paperwork
Developed and maintained relationships with customers, lenders and other third parties
Field Supervisor, Recruiter
IPSOS Research Ghana limited
09.2014 - 03.2018
Supervise fieldwork teams on projects
Recruit personal for training on fieldwork methodology
Administer questionnaire on projects
Monitor and report financial and technical challenges
Editing and coding of field questionnaire
Monitor field interviewers in data collection
Write field reports on projects
Train field interviewers.
Human Resource Assistant
Business Interactive Consulting
11.2014 - 07.2016
Evaluate the need for employee training and development
Monitor and report technical challenges
Ensure smooth running of all administrative functions.
Relations and Loan Monitoring Officer
Noble Dream Micro Finance
06.2013 - 07.2014
Giving daily report on disbursed loans
Visiting customers at their workplaces
Addressing customer complaints.
Data Entry Clerk
Electoral Commission of Ghana
04.2012 - 05.2012
Education
Bachelor of Business Administration (Human Resource Management) -
University of Education
Kumasi, Ghana
HND Entrepreneurship and Finance -
Kumasi Polytechnic
Kumasi, Ghana
Skills
Good interpersonal and organizational skills
Ability to motivate and support teams towards achieving highest standards
Ability to work with little or no supervision
Visionary and Team player
Excellent communication skills
Microsoft word
Excel
Power point
Loan Application Management
Applicant Counseling
Client Relations
Complete Loan Applications
Hobbies And Interests
Reading
Watching soccer
Researching
Listening to music
Trainings, Workshops, Conferences And Seminars
Estimating Market Demand for Long-Lasting Insecticidal Nets. By John Hopkins Bloomberg School of Public Health,2017
Business Development and Job Conference, November 2012
Business Incubation Clinic, February 2011
Military Cadet Training(Kumasi Polytechnic),May 2011
Rotary Youth Leadership Training, August 2010
References
Mr. Butler Richmond, Principal Administrative Assistant, University of Education,Winneba, Kumasi campus, Kumasi, 0244873705, richmondbutler@yahoo.co.uk
Mr.Tetteh Thomas, Field Manager, IPSOS Ghana Limited, 0244298680/0273461432, Thomas.Tetteh@ipsos.com
Bachelor of Business Administration (Human Resource Management) -
University of Education
HND Entrepreneurship and Finance -
Kumasi Polytechnic
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