Prince Polk
Dallas,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Desktop Support Engineer
Intrepid USA Healthcare Services - Home Health
10.2022 - 12.2023
- Walked individuals through basic troubleshooting tasks.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Configured hardware, devices, and software to set up work stations for employees.
Data Entry Clerk
Club Corp
12.2021 - 06.2022
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
IT Support Consultant
Pro4ia
11.2020 - 11.2021
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Optimized system performance by conducting regular hardware and software maintenance tasks.
- Configured hardware, devices, and software to set up work stations for employees.
IT Field Support Technician
DexYP
10.2019 - 10.2020
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
Education
IT Systems Administrative Certificate - Information Technology
My Computer Career
Arlington, TX10.2019
Skills
- Troubleshoot virtual machines - Fat, NTSF, HFS (), UDF
- Shell commands
- Analytical Thinking
- Javascript
- Operating systems software
- System Security
- Technical Support
- Database Administration
- Excellent interpersonal skills
- Teamwork & collaboration
Accomplishments
- CompTIA A+
- Security+
- MCP Windows 10, 11
- LPI Linux Essentials
- MTA Networking Fundamentals
- MTA Security Fundamentals
- MTA Mobility and Devices Fundamentals
- MTA- equivalent to MCDST
- IT/ Systems Administrative - Certificate - My Computer Careers.
Timeline
Desktop Support Engineer
Intrepid USA Healthcare Services - Home Health
10.2022 - 12.2023
Data Entry Clerk
Club Corp
12.2021 - 06.2022
IT Support Consultant
Pro4ia
11.2020 - 11.2021
IT Field Support Technician
DexYP
10.2019 - 10.2020
IT Systems Administrative Certificate - Information Technology
My Computer Career
Similar Profiles
Dena GibsonDena Gibson
Business Office Manager at Intrepid USA Healthcare Services - Home HealthBusiness Office Manager at Intrepid USA Healthcare Services - Home Health
Jane LambJane Lamb
Registered Nurse at Intrepid USA Healthcare ServicesRegistered Nurse at Intrepid USA Healthcare Services
Sylvia AndelSylvia Andel
Home Health RN Case Manager at Intrepid Home HealthHome Health RN Case Manager at Intrepid Home Health