Debo Esho
Grand Prairie,TX
Summary
Detail-oriented professional with expertise in data management and administrative support, recognized for maintaining efficient accuracy in data entry while streamlining workflows. Proficient in Microsoft Office Suite, ServiceNow, and various database systems, with a strong track record in budget management and record digitization. Experienced leader in coordinating large-scale events and supervising volunteers, driving successful community initiatives. Committed to leveraging analytical skills and technical knowledge to enhance organizational efficiency and deliver exceptional results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student/Operations Assistant
Texas Tech Athletics
Lubbock, TX
01.2023 - 08.2024
- Managed comprehensive documentation of student-athlete NIL compliance.
- Developed spreadsheets and databases to track social media disclosures and compliance requirements.
- Regularly audited and updated documentation to ensure alignment with regulatory changes.
- Developed comprehensive schedules for home game operations.
- Directed the input of data pertinent to tracking attendance and organizing staff schedules.
- Facilitated the compilation of reports through accurate and prompt data submission.
ServiceNow Administrator
Maintec Technologies
Dallas, TX
07.2023 - 02.2024
- Monitored system upgrades, patches and new configurations.
- Supported various operating systems and server technologies.
- Performed routine troubleshooting and network monitoring.
- Worked closely with end users to solve problems related to hardware and software.
- Worked independently while coordinating project work and support functions with other team members.
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
- Assisted in designing and implementing a secure authentication mechanism for access control into the ServiceNow environment.
ServiceNow Administrator
Amentum
Dallas, TX
01.2023 - 08.2023
- Designed complex reports using the Reporting module within the ServiceNow platform.
- Identified potential process improvements and worked with stakeholders to improve system efficiency.
- Analyzed user feedbacks and identified areas where further improvement could be done in order to enhance user experience.
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
- Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
- Developed integrations between various applications and platforms using web services.
Education
MBA - Business Administration
Texas Tech University
Lubbock, Texas08.2024
Master of Science - Sport Management
Texas Tech University
Lubbock, TX08-2024
Bachelor of Science - Nutrition, Minor in Psychology
Texas Tech University
Lubbock, Texas05.2021
Skills
- Certified ServiceNow System Administrator - TechBridge
- Data accuracy
- Efficiency
- Streamlining operational workflow
- Events Coordination
- Employee Supervision
- Effective data management
- Windows
- Service Now, BMC Remedy
- JavaScript, HTML, CSS
- ServiceNow CMDB/ Knowledge Manaagement
Certification
ServiceNow Certified System Administrator (CSA), TechBridge, Inc., 11/23
Timeline
ServiceNow Administrator
Maintec Technologies
07.2023 - 02.2024
Student/Operations Assistant
Texas Tech Athletics
01.2023 - 08.2024
ServiceNow Administrator
Amentum
01.2023 - 08.2023
MBA - Business Administration
Texas Tech University
Master of Science - Sport Management
Texas Tech University
Bachelor of Science - Nutrition, Minor in Psychology
Texas Tech University
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