PRINCE ROBERTSON
SUPPORT ASSOCIATE
Houston,Texas
Summary
Experienced Support Associate with over 10 years in call center operations, excelling in customer satisfaction and process optimization. Demonstrates strong troubleshooting and technical support skills, fostering collaborative environments to consistently meet high-quality assurance standards.
Overview
11
11
years of professional experience
Work History
Account Manager
Bulldog Home Security / ADT
04.2025 - Current
- Manage and grow a portfolio of commercial and residential client accounts, delivering customized security solutions including intrusion detection, video surveillance, access control, and automation.
- Serve as the primary point of contact for clients, ensuring a high level of customer satisfaction through proactive communication, issue resolution, and regular account reviews.
- Prepare and present detailed proposals and contracts, negotiating terms to close deals efficiently while ensuring compliance with company policies.
- Utilize CRM tools (e.g., Salesforce) to track interactions, forecast sales, and generate performance reports for management review.
Sales Merchandiser
Hiland Dairy Foods
09.2024 - 03.2025
- Arranged dairy items to boost sales
- Ensured timely milk distribution
- Maintained a clean workspace
Product Specialist
Apple
09.2024 - 02.2025
- Assist in device selection
- Promote AppleCare for protection
Technical Support/Sales Agent
Asurion
03.2024 - 08.2024
- Resolved AT&T customer issues
- Guided clients through troubleshooting
- Enrolled customers in protection plans
Real Time Analyst
Cura Home Warranty
01.2022 - 02.2024
- Develop weekly schedules for events and training
- Implement SOPs to enhance service and logistics
- Assign tasks to optimize team performance
Park Manager
Altitude
03.2022 - 10.2023
- Ensure safety in trampoline activities
- Monitor agent adherence, queues, and performance
- Adjust staffing for KPIs and SLA targets
Real Time Analyst
Peloton
08.2021 - 12.2022
- Ensure shift adherence, supporting consistent coverage
- Monitor queues, escalated wait issues
- Collaborated on staffing and availability
Member Support Team Lead
Peloton
08.2020 - 08.2021
- Handle support chat, calls, emails
- Surpass KPIs in response time, CSAT
- Document processes, solutions
Sales/Stock Lead
JD Sports
08.2018 - 10.2021
- Supervised sales team daily
- Assisted customers with selections
- Developed sales strategies
Lifeguard/Aquatic Supervisor
Six Flags Hurricane Harbor
03.2014 - 09.2020
- Ensure pool safety compliance
- Schedule lifeguard shifts
- Respond to emergencies
Food Runner/Busser
Top Golf
03.2015 - 01.2019
- Organized food orders accurately
- Delivered timely food service
- Maintained cleanliness
Education
IT Management -
Western Governors University
Salt Lake City, UTSkills
- Technical Support
- Customer Service
- Remote Support
- Troubleshooting
- Sales
- Team Leadership
- Quality Assurance
Timeline
Account Manager
Bulldog Home Security / ADT
04.2025 - Current
Sales Merchandiser
Hiland Dairy Foods
09.2024 - 03.2025
Product Specialist
Apple
09.2024 - 02.2025
Technical Support/Sales Agent
Asurion
03.2024 - 08.2024
Park Manager
Altitude
03.2022 - 10.2023
Real Time Analyst
Cura Home Warranty
01.2022 - 02.2024
Real Time Analyst
Peloton
08.2021 - 12.2022
Member Support Team Lead
Peloton
08.2020 - 08.2021
Sales/Stock Lead
JD Sports
08.2018 - 10.2021
Food Runner/Busser
Top Golf
03.2015 - 01.2019
Lifeguard/Aquatic Supervisor
Six Flags Hurricane Harbor
03.2014 - 09.2020
IT Management -
Western Governors University
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