Prince Suleiman
Summary
Results-driven Mobile Field Expert with over 5 years of experience in on-site device repairs, activations, and technical support. Skilled in upselling protection plans, qualifying wireless leads, and resolving complex device issues, enhancing functionality and service adoption. Proven ability in payment processing and client account management, focused on leveraging technical expertise to elevate customer satisfaction and drive business growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Oil Change Technician
Valvoline Instant Oil
Paterson
05.2025 - 05.2026
- Executed oil changes and fluid replacements to ensure optimal vehicle performance.
- Performed vehicle inspections to uncover additional service needs and enhance customer satisfaction.
- Organized and maintained work area and tools to support a safe and efficient service environment.
Mobile Field Expert
Asurion
05.2024 - 02.2026
- Executed on-site device repairs and activations, consistently achieving daily appointment targets and enhancing service delivery.
- Qualified Verizon leads for services and upgrades during visits, driving measurable service adoption.
- Provided exceptional on-site customer service, building rapport and fostering long-term client relationships.
- Qualified Verizon leads for services and upgrades during visits, contributing to increased service adoption.
- Delivered exceptional on-site customer service, establishing rapport and nurturing long-term client relationships.
Sales Associate
Kaizen 9's
New Brunswick
04.2023 - 08.2024
- Built customer rapport to drive product recommendations, delivering measurable increases in store sales.
- Collaborated with team to enhance service standards, contributing to measurable improvements in store performance.
- Conducted competitor analysis to refine merchandising strategies, enhancing store's competitive edge.
- Collaborated with team to elevate service standards, resulting in improved customer satisfaction and store performance.
Warehouse Worker
Amazon
Trenton
01.2022 - 07.2023
- Conducted regular audits and updated documentation to enhance inventory accuracy and minimize stock discrepancies.
- Streamlined picking and packing processes, resulting in shorter order preparation time and increased throughput.
- Improved inventory accuracy by conducting regular audits and updating documentation to reduce stock discrepancies.
- Collaborated on team projects and fostered a supportive work environment to sustain high productivity and morale.
Cashier
Dunkin' Donuts
Newark
03.2021 - 02.2023
- Managed inventory to minimize stock shortages.
- Exceeded productivity goals by maintaining attention to detail.
- Ensured cleanliness and high-quality customer experience.
- Maintained cleanliness to enhance customer experience.
Education
A&P License - Aviation Tech
Aviation Institute of Maintenance
11.2025 - 06.2026
Associate of Arts - Information Technology
Middlesex County College
Edison, NJ 01.2023 - 01.2026
Skills
- Oil Change Services
- Vehicle Maintenance
- Equipment Diagnostics
- Service Recommendations
- Safety Protocols
- Transaction Handling
- Customer Engagement
- Customer Interaction
- Customer Service
- Service Promotion
- Service Marketing
- Workflow Coordination
- Problem Solving
- Customer Communication
Languages
English, Native
Timeline
A&P License - Aviation Tech
Aviation Institute of Maintenance
11.2025 - 06.2026
Oil Change Technician
Valvoline Instant Oil
05.2025 - 05.2026
Mobile Field Expert
Asurion
05.2024 - 02.2026
Sales Associate
Kaizen 9's
04.2023 - 08.2024
Associate of Arts - Information Technology
Middlesex County College
01.2023 - 01.2026
Warehouse Worker
Amazon
01.2022 - 07.2023
Cashier
Dunkin' Donuts
03.2021 - 02.2023