Prince Tchalla
Denver ,CO
Summary
Proven track record in enhancing customer satisfaction and sales revenue, demonstrated during my tenure at INTELCIA. Skilled in problem-solving and verbal communication, I excel in customer support and brand representation. Successfully managed high call volumes and increased sales through effective upselling, showcasing my ability to exceed employer expectations with significant achievements.
Overview
4
4
years of professional experience
Work History
Call Center Representative
INTELCIA
01.2019 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Video Game Sales Representative
Nicolas Anid ( Private Business )
02.2017 - 10.2018
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Music Producer
El Labo
08.2016 - 12.2017
- Optimized sound quality in recordings by utilizing advanced mixing techniques and professional audio software tools.
- Enhanced artists'' creativity by providing expert guidance on song arrangements and production techniques.
- Handled requests for specific musical selections.
- Established a reputation for excellence in music production by consistently delivering high-quality projects that exceeded clients'' expectations.
Education
BBA - International Economics
Fort Hays State University
Hays, KS05.2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Brand representation
- Language Fluency
- E-commerce
Music producing, Movie making,
Working in multiple studios has allowed me to gain remarkable skills in vocal mixing and artistic direction in the making of a song. Video making is a hobby, on my spare time I love to gain knowledge on the art of movie making because I find it very fascinating.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Call Center Representative
INTELCIA
01.2019 - 06.2020
Video Game Sales Representative
Nicolas Anid ( Private Business )
02.2017 - 10.2018
Music Producer
El Labo
08.2016 - 12.2017
BBA - International Economics
Fort Hays State University
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