Prince-Zion Wade
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Light of Christmas, excelling in complaint handling and enhancing customer satisfaction. Adept at swiftly resolving issues and collaborating with teams to ensure seamless operations. Strong knowledge of security protocols complements a customer-focused approach, fostering loyalty and positive experiences.
Overview
1
1
year of professional experience
Work History
Community Service Worker
Hood Heroes
06.2025 - 08.2025
- Assisted clients in accessing community resources and support services.
- Facilitated communication between clients and service providers to enhance outcomes.
- led a cleaning group
Customer Service Attendant
Light of Christmas
11.2024 - 01.2025
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Ticket Scanner
Light of Christmas
11.2024 - 01.2025
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Streamlined ticket validation process by maintaining up-to-date knowledge of event-specific information and venue layouts.
Security
Light of Christmas
11.2024 - 01.2025
- Strengthened endpoint security, overseeing deployment of security patches and updates in timely manner.
- Assisted in the development of security policies and procedures, ensuring consistency across all aspects of the organization''s security operations.
Education
High School Diploma -
Morgan Park Highschool
Chicago, ILSkills
- Customer focus
- Complaint handling
- Customer service
Languages
English
Full Professional
Timeline
Community Service Worker
Hood Heroes
06.2025 - 08.2025
Customer Service Attendant
Light of Christmas
11.2024 - 01.2025
Ticket Scanner
Light of Christmas
11.2024 - 01.2025
Security
Light of Christmas
11.2024 - 01.2025
High School Diploma -
Morgan Park Highschool
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