Princeley Georges-Louis
Fort Pierce,FL
Summary
Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, ensuring effective execution of business strategies and enhanced team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Banking Representative
Bank of America
Pompano Beach, FL
09.2025 - Current
- Assisted customers with online banking inquiries and account issues to enhance user experience.
- Resolved technical problems related to online account access, ensuring seamless banking operations.
- Documented customer interactions and feedback to identify areas for service improvement.
Supervisor Armed Security Officer
Securitas
Tamarac, FL
03.2025 - Current
- Supervised security personnel during shifts, ensuring strict adherence to safety protocols and fostering a secure environment.
- Coordinated security efforts through clear communication with team members and supervisors, enhancing operational efficiency.
- Maintained accurate incident reports and documentation, supporting effective record-keeping and accountability.
Armed Security Officer
Germain Protective Services
06.2024 - 10.2025
- Verified identification, conducted thorough searches, and enforced access control measures to ensure only authorized personnel entered restricted areas.
- Patrolled assigned areas, monitored surveillance cameras, and responded promptly to suspicious activities, enhancing overall security and safety.
- Collaborated with law enforcement during emergencies and criminal investigations, providing critical support and assistance.
Rover Security Guard
IPSA Security Services
Miami, FL
06.2020 - 04.2024
- Monitored surveillance cameras and alarm systems to detect and respond promptly to any suspicious activities or breaches
- Implemented access control measures, verifying identification credentials to maintain a secure environment
- Conducted security screenings of individuals and belongings, ensuring compliance with safety protocols and enhancing overall security
Assistant Store Manager
Journeys
Broward County, FL
06.2022 - 05.2023
- Implemented new sales strategies that resulted in a 15% increase in monthly revenue
- Oversaw daily operations, ensuring effective inventory control and appealing merchandising displays.
- Supported store manager in daily operations, enhancing inventory management, optimizing staff scheduling, and improving customer service.
Customer Service Representative
Hilton
Miami, FL
05.2022 - 02.2023
- Managed high volume of incoming calls and emails, consistently achieving performance metrics for response time and resolution
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
- Processed billing inquiries, including payment processing, refunds, adjustments, and account updates with accuracy and efficiency
Valet Supervisor
Key Parking Services
Miami, FL
06.2018 - 11.2022
- Supervised valet team, enhancing vehicle parking and retrieval efficiency.
- Trained new staff on customer service and safety protocols, improving service quality.
- Coordinated with clients, addressing special requests and concerns to enhance customer satisfaction.
- Manager on duty / scheduling manager
Security Supervisor
One Global Security Inc
Hollywood, FL
03.2016 - 06.2019
- Coordinated emergency response plans and trained staff on safety procedures, ensuring readiness for incidents.
- Conducted safety inspections to identify vulnerabilities, leading to enhanced security measures.
- Managed operations across three posts, overseeing scheduling and staff assignments.
Education
High school diploma or GED -
Skills
- Digital banking tools
- Customer onboarding
- Customer account management
- Remote customer support
- Account servicing
- Customer service
- Financial product knowledge
- Financial compliance
- Fraud prevention
- Data entry and computer literacy
- Microsoft Office applications
- Document management
- Inventory forecasting
- Client management
- Team collaboration
- Conflict resolution
- Interpersonal communication
Certification
- Certified Information Privacy Professional, Present
- CPR Certification, Present
- ASCP Certification, Present
- Armed Security License, Present
- Forklift Certification, Present
- BB(ASCP), 04/01/20 to 07/01/29
- Driver's License, Present
- Class D Security, Present
- Class G Security, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish
- English
- Creole
Timeline
Online Banking Representative
Bank of America
09.2025 - Current
Supervisor Armed Security Officer
Securitas
03.2025 - Current
Armed Security Officer
Germain Protective Services
06.2024 - 10.2025
Assistant Store Manager
Journeys
06.2022 - 05.2023
Customer Service Representative
Hilton
05.2022 - 02.2023
Rover Security Guard
IPSA Security Services
06.2020 - 04.2024
Valet Supervisor
Key Parking Services
06.2018 - 11.2022
Security Supervisor
One Global Security Inc
03.2016 - 06.2019