Elizabeth Everett
West Palm Beach
Summary
Skilled Online Banking Representative with background in customer service and financial industry. Possess strong skills in online banking systems, problem-solving, and relationship-building to resolve client issues efficiently. Demonstrated ability to improve customer satisfaction and retention through strategic thinking and effective communication. Have made significant contributions to previous employers by enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
Online Banking Representative
PNC Bank, Pittsburgh National Corporation Bank
West Palm Beach
06.2025 - Current
- Answered customer questions regarding bank policies, procedures, products and services.
- Assisted customers with setting up online banking accounts, resetting passwords and navigating the website.
- Utilized specialized software programs to manage customer records and access information quickly.
Customer Service Representative
PNC Bank, Pittsburgh National Corporation Bank
07.2022 - 01.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Teller
PNC Bank, Pittsburgh National Corporation Bank
West Palm Beach
01.2019 - 07.2021
- Maintained accurate records of all transactions for compliance purposes.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Verified customers' identification to ensure compliance with laws and regulations.
Photo Technician
Sam's Club
West Palm Beach
07.2010 - 01.2019
- Assisted with the setup and takedown of lighting, backdrops, and other photographic equipment.
- Conducted research on new trends in photography technology.
- Coordinated scheduling of photo shoots between photographers and subjects.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2023
Skills
- Online banking support
- Customer relationship management
- Account setup assistance
- Software navigation
- Technical troubleshooting
- Effective communication
- Conflict resolution
- Banking software expertise
Accomplishments
- Top Team Performer
Timeline
Online Banking Representative
PNC Bank, Pittsburgh National Corporation Bank
06.2025 - Current
Customer Service Representative
PNC Bank, Pittsburgh National Corporation Bank
07.2022 - 01.2023
Teller
PNC Bank, Pittsburgh National Corporation Bank
01.2019 - 07.2021
Photo Technician
Sam's Club
07.2010 - 01.2019
Associate of Arts -
Palm Beach State College