Princess Arcano
South Bend,Indiana
Summary
Noteworthy Documentation Specialist, Administration and Banking Coordinator, excelling in process improvement, compliance, transaction facilitation, problem-solving and exemplary stakeholder service. Holds a Bachelor of Science in Information and Communications Technology. 8+ years' tenure at Hyundai Car Dealership, complemented by extensive experience in banking, credit coordination and collections. Proficient: English, Cebuano and Filipino/Tagalog.
Overview
9
9
years of professional experience
Work History
Documentation Specialist
Hyundai Cebu Group
Philippines
01.2013 - 11.2021
- Multifaceted Account Management: private label and co-brand credit cards, installment lending and buy now, pay later
Telephone Operator
Hyundai Cebu, Inc.
Cebu, Philippines
02.2014 - 01.2015
- Took messages from callers and accurately relayed details to intended staff.
- Handled incoming and outgoing calls according to standard operating procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Bank Coordinator
Hyundai Cebu Group
Philippines
- Transactions: successfully reduced bank transaction times, enhancing customer satisfaction and operational efficiency
Mortgage Processor
Hyundai Cebu Group
Philippines
- Enhanced Readiness: administered loan processing, verifying/entering borrower info into system, following policies
Collection
- Conducted Retroactive Billing and Invoice Management: collected full payments for all outstanding balances
Education
Bachelor of Science - Information and Communications Technology
Cebu Technological University
Cebu City Philippines03-2014
Skills
- Data Analyzing and Visualization
- Customer service satisfaction
- Negotiation
- Data Entry & Data PrivacyInterpersonal Communication
- Database Management Systems
- Meticulous
- Trilingual: English, Cebuano and Filipino/Tagalog
- MS application
- Basic Adobe Photoshop
- Computer Literacy
- Digital Organization
- Adaptability & Inclusivity
- Innovation
- Mortgage Processing
- Community Engagement/Events
- Team Leadership
- Collaboration
- Collections and Loans
- Integration
- Team Building
- Negotiation
- Document Drafting
- Inspirational Leadership
- Goal Achiever
- Positive Interactions
- Editing and proofreading
Websites
Timeline
Telephone Operator
Hyundai Cebu, Inc.
02.2014 - 01.2015
Documentation Specialist
Hyundai Cebu Group
01.2013 - 11.2021
Bank Coordinator
Hyundai Cebu Group
Mortgage Processor
Hyundai Cebu Group
Collection
Bachelor of Science - Information and Communications Technology
Cebu Technological University
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