Hanaik Princess Gousse
146 Branch Ave
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I am self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Holtsville
06.2023 - Current
- covers work performed on the Customer Service Toll-Free system used by the public to resolve issues andobtain information about tax administration. The employee carries out a full range of administrative and technicalassistance to individuals and/or businesses primarily through telephone. This involves adiversity of issues/problems that cannot be answered or resolved routinely. Contacts involve a wide range of taxprocessing regulatory requirements and procedures as administered by the Internal Revenue Service.Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws outinformation the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensurecompliance with reporting and disclosure requirements.Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on taxliability and probable assessment of taxes in cases involving: varied sources of income, including self-employment,itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit fromprior years, or comparable issues requiring reference to the tax code and precedents.
Follow-up Specialist
TractManager
Bethpage
08.2019 - 05.2021
- Follow-up with managed care companies to ensure expedient credentialing.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Set up patient charts and documented information in various company software.
- Utilized Excel to compile data gathered from various sources.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Dispatcher
USIC Locating Services Inc.
Hauppauge
08.2018 - 05.2019
- Providing the correct gas and electric prints to our locators doing a dig or mark out.
- Advising Homeowner, and contractors the status of their mark out ticket.
- Answering inbound and outbound phone calls.
Cashier
Forever 21
Bay Shore
09.2016 - 11.2018
- Helped customers find specific products, answered questions and offered advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed returned items in accordance with store policy.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
High School Diploma -
Central Islip Senior High School
Central Islip, NY06-2017
Skills
- Database management
- Medical recordkeeping
- Insurance billing
- Customer service
- Data entry
- Patient lifting
- Safety protocols
- Communications
- Inventory management
Education and Training
other
Timeline
Contact Representative
Internal Revenue Service, IRS
06.2023 - Current
Follow-up Specialist
TractManager
08.2019 - 05.2021
Dispatcher
USIC Locating Services Inc.
08.2018 - 05.2019
Cashier
Forever 21
09.2016 - 11.2018
High School Diploma -
Central Islip Senior High School