Princess Gray
Hollis
Summary
Exhibited exceptional organizational and interpersonal skills, adept at multitasking and providing outstanding customer service. Recognized for motivation and reliability, contributing as a dedicated team player and leader. Detail-oriented with a strong willingness to learn and adapt, consistently prioritizing tasks for maximum efficiency. Compassionate Direct Support Professional with experience in providing direct care and facilitating social interactions. Proven ability in medication administration and maintaining HIPAA compliance, focused on enhancing the quality of life for individuals with intellectual and developmental disabilities.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Allies Incorporated Hamilton NJ
Hamilton
02.2023 - 04.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Facilitated social interactions between participants and their peers in community.
- Administered prescribed medications to patients in accordance with care plans.
- Logged daily information into the company's computer database and sign-in books.
Administrative Assistant
Modivcare medical transport
Edison
11.2022 - 01.2023
- Prepared documents and reports for internal and external communications.
- Managed incoming correspondence, prioritizing requests for prompt action.
- Provided information through phone calls and emails, ensuring effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel to maintain accurate records.
- Responded to customer inquiries regarding products and services offered by the company.
- Coordinated travel arrangements and distributed details to relevant personnel.
Customer Service Representative (remote)
Ttec (TeleTech) - HealthCare Solutions
11.2021 - 01.2022
- Facilitated customer interactions to ascertain needs and address inquiries regarding products.
- Resolved complex issues by collaborating with cross-functional departments to deliver solutions.
- Promptly addressed customer complaints, ensuring efficient resolution of concerns.
- Accurately documented all customer interactions within CRM system for record-keeping.
- Educated customers on product features and available services to enhance understanding.
- Guided customers through product selection, ordering processes, billing, returns, exchanges, and technical support.
- Collected payments and deposits while coordinating billing arrangements effectively.
- Updated databases with accurate customer information, reflecting new and modified data.
Education
GED -
Technical College System Georgia
Michigan, ND01-2026
Skills
- Direct care and client advocacy
- Medication administration
- Data entry and documentation management
- Customer service and communication skills
- Medical records management
- Multitasking and organization
- Individualized support planning
- Client transportation
- Verbal and written communication
- Compassionate care and empathy
- Crisis management
- Hygiene assistance and disability awareness
- Adaptive equipment use
- Care plan management and HIPAA compliance
- Behavioral management and redirection
Timeline
Direct Support Professional
Allies Incorporated Hamilton NJ
02.2023 - 04.2024
Administrative Assistant
Modivcare medical transport
11.2022 - 01.2023
Customer Service Representative (remote)
Ttec (TeleTech) - HealthCare Solutions
11.2021 - 01.2022
GED -
Technical College System Georgia