Makari Dorch
Marietta,GA
Summary
Makari's extensive customer service background and friendly personality make him a highly valuable asset to any company. He is skilled in handling various inquiries, demonstrating a strong commitment to ensuring customer satisfaction. Makari excels in communication, pays close attention to detail, and has a proven ability to build strong relationships with both customers and colleagues. Overall, he is a reliable, efficient, and approachable professional who can adeptly handle any customer service challenge.
Overview
4
4
years of professional experience
Work History
Track Marshal
Andretti Indoor Karting & Games
Marietta, GA , GA
2024.01 - Current
- Welcomed, greeted, and interacted with members and guests, and verified proper equipment operation.
- Provided exceptional customer service to participants, addressing any concerns or inquiries in a timely and respectful manner.
- Collaborated with other marshals to ensure efficient communication and quick response to incidents on the racetrack.
- Proven ability to learn quickly and adapt to new situations.
- Provided enthusiastic and helpful service to ensure positive and memorable experiences for guests.
- Delivered crucial safety information to patrons, and checked machinery before starting rides.
Assistant Manager
Rockin' Jump Trampoline Park
Smyrna, GA
2021.02 - 2023.12
- Performed store opening and closing duties
- Maintained a professional, organized, and safe environment for employees and patrons.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Onboarded new employees with training and new hire documentation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored inventory levels and promptly alerted management of supply needs
Dasher
DoorDash
Georgia
2020.05 - 2021.01
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Completed daily pre- and post-trip vehicle inspections.
- Provided exceptional customer service, greeting patrons warmly upon arrival.
- Developed and maintained professional relations between customers, store personnel, and the company.
Education
Bachelor of Science - Cybersecurity
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Lassiter High School
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Leadership Experience
- Multitasking
- Goal Orientated & Motivated
- Critical thinking
- Strong Work Ethic
- Calm and Effective Under Pressure
- Effective Verbal & Written Communication
- Proficiency in MS Office & Computers
Accomplishments
- 2022- Awarded Party Host M.V.P by Rockin' Jump Trampoline Park
Timeline
Track Marshal
Andretti Indoor Karting & Games
2024.01 - Current
Assistant Manager
Rockin' Jump Trampoline Park
2021.02 - 2023.12
Dasher
DoorDash
2020.05 - 2021.01
Bachelor of Science - Cybersecurity
Chattahoochee Technical College
High School Diploma -
Lassiter High School
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