Princess Hicks
Pittsburg,CA
Summary
Highly motivated political science undergraduate professional. I have two and a half years of administrative experience and wants the opportunity to gain more experience. Proficient in communicating between the committees, organizing schedules and managing calendars. Able to demonstrate working in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Recovery Coach
Crestwood Behavorial Health
07.2022 - 03.2024
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Performed administrative such as faxing, communication, and organization.
- Communicated with County workers regarding any needs of the residents.
- Trained new staff without supervision.
- Organized medication office to ensure a clean space for the residents.
- Maintained monthly paperwork in case they were needed for emergencies.
- Contacted with local pharmacies to ensure all medications were received and were ready for the residents.
- Conducted orientation for new residents by organizing resident file, and explaining policies and procedures with no supervision.
EOPS Peer Advisor
Contra Costa Community College District
01.2022 - 07.2022
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Developed strong rapport with assigned advisees, leading to increased trust and open communication about academic challenges.
- Coordinated outreach activities targeting underrepresented populations within the college community.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Contacted and communicated with new or current EOPS members regarding any changes of the program.
- Led workshops for incoming students.
- Assisted in the development and execution of new student orientation programs, ensuring a smooth transition into college life.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Coordinated campus events to give information to those who are a perfect fit for the program.
- Organized the office to be more accessible.
- Assisted other program coordinators within the office.
Cashier
Big Lots Stores, Inc.
11.2020 - 07.2022
- Greeted customers as they walked with a positive attitude.
- Worked a flexible schedule to ensure all business needs were met.
- Operated cash register for transactions with exceptional accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers by helping with returns and refunds.
- Answered any questions about any items if the customer asked.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Party Host
Chuck E Cheese
11.2019 - 03.2020
- Enhanced guest experiences by providing exceptional customer service to the children and parents.
- Created a fun atmosphere for the children by engaging with them.
- Maintained cleanliness standards throughout events for the guests to feel welcome while adhering health codes.
- Resolved conflict to maintain a fun, and positive environment.
- Processed food orders and served to the children in a timely manner.
- Decorated and set tables in accordance with the party themes.
Crew Member
Chipotle
03.2019 - 10.2019
- Provided excellent customer service by greeting customers.
- Followed cleaning protocols by sanitizing preparation area, equipment and keeping utensil clean and sanitary.
- Trained new team members on policies, procedures and customer service.
- Operated cash register and processed various forms of payment.
- Took orders in a timely manner and accurately prepared the items in a fast-paced environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Arts - Political Scince
San Francisco State University
San Francisco, CA08.2024
Pre-Law Certificate -
San Francisco State University
San Francisco, CA08.2024
Associates Degree in Political Science - Government
Diablo Valley College
Pleasant Hill, CA05.2022
High School Diploma -
Ygnacio Valley High School
Concord, CA05.2021
Skills
- Strong organizational skills
- Resourceful
- Ability to work independently or in a team
- Fast Learner
- Strong communication skills
- Strong time management skills
- Conflict Resolution
- Risk Management
- Client Advocacy
- Boundary Setting
- Problem-Solving
- Time Management
Certificationsawards
- Pre-Law Certificate
- Values Awards Certificate of Enthusiasm
Languages
Tagalog
Professional Working
Timeline
Recovery Coach
Crestwood Behavorial Health
07.2022 - 03.2024
EOPS Peer Advisor
Contra Costa Community College District
01.2022 - 07.2022
Cashier
Big Lots Stores, Inc.
11.2020 - 07.2022
Party Host
Chuck E Cheese
11.2019 - 03.2020
Crew Member
Chipotle
03.2019 - 10.2019
Bachelor of Arts - Political Scince
San Francisco State University
Pre-Law Certificate -
San Francisco State University
Associates Degree in Political Science - Government
Diablo Valley College
High School Diploma -
Ygnacio Valley High School
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