Summary
Overview
Work History
Education
Skills
Timeline
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Princess Jones

Loganville,GA

Summary

Reliable Customer Service associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

TJX Companies
07.2021 - 01.2022
  • Meticulously operated POS system transactions of over 200+ customers per day, including credit, cash, checks, exchanges, returns and refunds to establish consistent and accurate cash flow.
  • Employed plethora of selling tactics to demonstrate advantages of purchasing store credit card to over 9+ customers per shift in order to meet target sales goals and improve customer loyalty.
  • Executed training of 7+ new employees on company procedures and advanced company knowledge leading to high employee retention and satisfaction.

Overnight Remodel Associate

Walmart
06.2018 - 11.2018
  • Performed daily quality checks of inventory, ensuring defective items were reported and removed for examination.
  • Leveraged developmental approach to managing team of 5, collaboratively identifying and implementing training and growth opportunities to help further their career.
  • Transported, organized,labeled and processed over 4,000 items of inventory daily accommodating constantly changing shipment schedules and delivery items.
  • Proactively assisted over 50 customers per shift by answering questions and providing merchandise expertise.
  • Utilized power tools and hand tools safely and correctly in order to complete projects quickly and accurately.

Childcare Worker

Ladies Fitness
05.2018 - 10.2018
  • Communicated and coordinated with parents to ensure each childs needs and desires were met.
  • Maintained clean environment by changing 10+ diapers daily, potty training several children, and regularly sanitizing surfaces.
  • Constructed safe and nurturing environment for up to 15 children ranging from 3 months to 4 years old.
  • Designed fun and interactive environment, planning activities that entertained and stimulated children.

Education

Bachelor of Science - Criminal Justice

Valdosta State University
Valdosta, GA
05.2021

Skills

  • Proactive in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
  • Effective written and verbal communicator with ability to convey information clearly and concisely
  • Excellent in fast paced customer service environment remaining calm under pressure, and adapting to shifting priorities and policies, resulting in consistently meeting or exceeding performance targets
  • Efficient in optimizing workflow, prioritizing tasks, and meeting deadlines without compromising quality

Timeline

Cashier Team Lead

TJX Companies
07.2021 - 01.2022

Overnight Remodel Associate

Walmart
06.2018 - 11.2018

Childcare Worker

Ladies Fitness
05.2018 - 10.2018

Bachelor of Science - Criminal Justice

Valdosta State University

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Princess Jones