PRINCESS LASTER
Atlanta,GA
Summary
Results driven professional with over 10 years of experience in loan servicing, risk mitigation, customer account management and claims. Skilled at guiding customers through complex financial processes, reducing delinquency rates, and comprehensive background in claims management. Adept in data analysis, KPI tracking, and regulatory compliance. Recognized for improving operational efficiency, developing sustainable repayment strategies, and leading high-performing teams in dynamic, customer-focused environments.
Overview
9
9
years of professional experience
Work History
Loss Mitigation Specialist
Momnt
Atlanta, GA
11.2024 - 08.2025
- Collaborate with cross-functional teams to implement risk alerts and data tracking tools, improving portfolio performance and recovery outcomes.
- Implemented workflow improvements that enhanced claims processing speed and accuracy.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Collaborated with cross-functional teams to resolve complex claims inquiries efficiently.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
Solutions Team Supervisor
Rent-A-Center / Acima
Remote
09.2016 - 10.2024
- Directed daily operations for a team of 18, overseeing account adjustments, refunds, and cancellations to ensure accuracy and efficiency.
- Improved Accounts Payable processes through streamlined reporting, reducing processing errors and turnaround times.
- Partnered with district leadership to resolve escalated collections issues, increasing payment recovery and customer satisfaction.
- Delivered data-driven performance reviews and implemented training initiatives to elevate team productivity and compliance adherence.
- Led initiatives to improve customer service response times through effective claims resolution strategies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Trained new team members on payment processing procedures and systems.
- Reconciled payment discrepancies, ensuring timely resolution of issues.
Skills
- Accounts Payable / Accounts Receivable
- KPI Tracking & Performance Analysis
- Financial Statement Review
- Negotiation & Conflict Resolution
- Salesforce CRM & Call Center Operations
- Team Leadership & Training
- Claims review
Timeline
Loss Mitigation Specialist
Momnt
11.2024 - 08.2025
Solutions Team Supervisor
Rent-A-Center / Acima
09.2016 - 10.2024