Jacqueline Sanchez
Grapevine,TX
Summary
Passionate about promoting lasting customer/client/patient satisfaction on all factors by delivering quality of service. Over 13 years of customer service, patient care, insurance, billing, mortgage experience, Flexible, ambitious, reliable, goal focused and driven.
Overview
11
11
years of professional experience
Work History
Loss Mitigation Specialist
Rocket Mortgage
2022.04 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information in regards to mortgage loan.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and online payment, improving overall user experience of all features.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Collaborated with cross-functional teams to develop comprehensive loss mitigation solutions for at-risk borrowers.
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Negotiated mutually beneficial payment arrangements between lenders and borrowers, minimizing the risk of foreclosure.
- Foreclosure prevention specialist.
Medial Records Specialist
HealthMark Group
2020.03 - 2020.09
- Managed electronic medical records systems to ensure accurate patient data retrieval and storage.
- Implemented quality control processes to enhance data accuracy and integrity across medical records.
- Trained and mentored junior staff on best practices for record management and compliance standards.
- Conducted regular audits of medical records to identify discrepancies and initiate corrective actions.
Front Desk Supervisor
Dallas Endodontics
2020.01 - 2020.03
- Supervised front desk operations, ensuring efficient patient flow and high-quality customer service.
- Mentored staff on best practices for patient interaction and office procedures.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Verified insurance eligibility and benefits for patients, ensuring accuracy in data entry and compliance with regulations.
Office Manager
Cure With Care Medical And Dental
2015.02 - 2019.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Performed billing, collection and reporting functions for an office generating over $600,000 monthly
- Appealed insurance claims
- Hired, managed and developed and trained staff, monitored monthly goals, conducted performance.
Education
High School Diploma -
Sunset High School
Dallas, TX05.2009
Skills
- Scheduling
- Information Security
- Account Updating
- Office Management
- Regulatory Compliance
- Data Entry
- Typing 100 wpm
- Microsoft Office expertise
- Friendly nature
- Claims
- Excellent at multi tasking up to three monitors at a time
- Credit and collections
- Audits, accounts payable/accounts receivable
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Loss Mitigation Specialist
Rocket Mortgage
2022.04 - Current
Medial Records Specialist
HealthMark Group
2020.03 - 2020.09
Front Desk Supervisor
Dallas Endodontics
2020.01 - 2020.03
Office Manager
Cure With Care Medical And Dental
2015.02 - 2019.09
High School Diploma -
Sunset High School