Yarely Valerio
Ellenwood,GA
Summary
Results-driven professional with experience in loss mitigation, insurance, and customer service, skilled in client relations, account management, and problem-solving.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Loss Mitigation Specialist
Momnt Technologies
Atlanta, GA
03.2024 - 08.2025
- Contacted delinquent customers via phone, email, and letters to recover payments.
- Resolved 30–50 accounts/month with repayment plans and loan modifications, reducing losses by 25%.
- Negotiated payment solutions, improving customer retention by 15%.
- Provided clear, empathetic guidance on financial options and resolution processes.
- Maintained accurate records and collaborated with internal teams for escalations.
Account Service Representative
Momnt Technologies
Atlanta, GA
02.2022 - 03.2024
- Managed 150+ client accounts with accuracy and compliance.
- Resolved 95% of customer inquiries on first contact via phone and email.
- Processed updates, transactions, and service requests efficiently.
- Assisted with client onboarding and product education.
- Maintained accurate records for audits and reporting.
Insurance Specialist
Alight Solutions
Atlanta , GA
10.2021 - 07.2022
- Managed 120+ client accounts, resolving 95% of issues on first contact.
- Processed policy updates and claims with 100% compliance.
- Educated clients on coverage, improving satisfaction by 20%.
- Maintained accurate records for audits and reporting.
Customer Service Representative
Southeastrans
College Park, GA
01.2020 - 10.2021
- Scheduled and coordinated transportation for 50+ clients daily.
- Resolved 95% of client issues and managed booking changes efficiently.
- Communicated with drivers and facilities to ensure timely service.
- Maintained accurate records, improving appointment adherence by 20%.
Education
High School Diploma -
Tri Cities High School
Associate of Arts - Business Administration And Management
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Bilingual customer service, client support, and issue resolution
- Account management, scheduling, and record-keeping
- Policy sales, renewals, and upselling/cross-selling
- CRM systems, reporting, and time management
- Negotiation of repayment plans and loan modifications
- Problem-solving and risk assessment
- Documentation, record-keeping, and reporting
Timeline
Loss Mitigation Specialist
Momnt Technologies
03.2024 - 08.2025
Account Service Representative
Momnt Technologies
02.2022 - 03.2024
Insurance Specialist
Alight Solutions
10.2021 - 07.2022
Customer Service Representative
Southeastrans
01.2020 - 10.2021
High School Diploma -
Tri Cities High School
Associate of Arts - Business Administration And Management
Georgia Military College - Milledgeville