Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Princess May

Customer Service Representative
New York,NY
Princess May

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
years of professional experience
3

Certifications

Work History

The Home Depot Store

Customer Service Representative
07.2023 - 12.2024

Job overview

  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
  • Maintained comprehensive knowledge of products and services to assist customers accurately.
  • Collaborated with cross-functional teams to enhance service delivery and streamline processes.
  • Mentored new hires on best practices in customer engagement and conflict resolution.

Avocaderia

Restaurant Team Member
11.2022 - 02.2023

Job overview

  • Kept food preparation area, equipment and utensils clean and sanitary..
  • Kept customers and crew areas organized.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.

McDonald's Fast Food Restaurant

Restaurant Team Leader
09.2016 - 01.2021

Job overview

  • Operated register to process payments and collect cash payment for order totals.
  • Trained employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
  • Supervised team members and oversaw effective and efficient completion of job duties.

NYC Parks Department

Parks Maintenance Worker (Seasonal)
02.2020 - 08.2020

Job overview

  • Trimmed greenery, shrubs and hedges to maintain uniform customer appeal
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Applied pest control substances to eradicate weeds and other pests affecting plant life.
  • Assisted with irrigation system maintenance and repair.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests
  • Installed and moved temporary structures for different types of events

Staples, The Office Supply Superstore

Copy and Print Associate
06.2016 - 08.2018

Job overview

  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Engaged business customers by stating store promotions to drive sales of copy and print services.
  • Moved and lifted up to 70 pounds to complete stocking and maintenance tasks.
  • Performed 3-5 min maintenance to keep equipment in optimal working condition.
  • Transferred large order requests to store warehouse to expedite processing and fulfillment.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits..
  • Documented finished work to keep supervisors informed of production activities.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.

Education

Aspirations Diploma Plus High School
Brooklyn, NY

GED
01-2025

University Overview

Phlebotomy & Ekg Certification

Food Handlers Certification

Skills

  • Special Assignments
  • Data entry
  • Promotion and Advertising
  • Dependable and Cooperative
  • Managing Orders and Deliveries
  • Customer Relations
  • Customer Account Management
  • Cash Drawer Operations
  • Kitchen Safety Standards
  • Food and Beverage Service
  • Adaptability and Flexibility
  • HIPAA compliance
  • Butterfly needle technique
  • Sample and specimen collection

Certification

Allie's Place Of Culinary Education & Employment

  • Culinary Essentials - 25 HR Course
  • Barista Basics Training - 15 Hour Course

New York Institute Of Medical Careers

  • Certified Phlebotomist, & EKG Technician - 120 Hours & 1 Successful Venipuncture

Timeline

Customer Service Representative

The Home Depot Store
07.2023 - 12.2024

Restaurant Team Member

Avocaderia
11.2022 - 02.2023

Parks Maintenance Worker (Seasonal)

NYC Parks Department
02.2020 - 08.2020

Restaurant Team Leader

McDonald's Fast Food Restaurant
09.2016 - 01.2021

Copy and Print Associate

Staples, The Office Supply Superstore
06.2016 - 08.2018

Aspirations Diploma Plus High School

GED