Summary
Overview
Work History
Education
Skills
State
City
Personal Information
Languages
Languages
Zip
References
References
Timeline
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SHEILA PETERSON

Phoenix,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Safeway Corporation
Phoenix, AZ
08.2023 - Current
  • Greeted customers warmly when they called into the call center.
  • Managed day-to-day operations within the call center environment.
  • Responded to customer complaints in a timely manner.
  • Assisted customers with navigating the company's website and placing orders online.
  • Educated customers on product features and benefits.
  • Conducted follow-up calls to ensure customer satisfaction.

ONLINE GROCERY ASSOCIATE

Walmart
Phoenix, AZ
06.2020 - 08.2022
  • Communicated with online customers to address questions and complaints about products, policies and shipping methods
  • Cancelled orders based on customer requests and inventory and delivery problems
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers and third-party distributors.

SALES ASSOCIATE

JCPENNY
Phoenix, AZ
03.2020 - 03.2021
  • Cross-trained with other store departments and areas, supporting overall retail operations
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Introduced promotions and sale opportunities, enticing customers.

Education

HIGH SCHOOL DIPLOMA -

Crestview Preparatory High School
Phoenix, AZ
05.2019

Skills

  • Additional skills
  • Online Order Processing
  • Cash Counting
  • Customer Service
  • Organization and Planning
  • Personal Shopping
  • Special Assignments
  • Researching
  • Problem Resolution
  • Call Center Operations
  • Complaint resolution

State

AZ

City

Phoenix

Personal Information

Title: SALES ASSOCIATE

Languages

ENGLISH

Languages

English
Professional

Zip

85029

References

  • Kaylee Madera Teacher Kbenetmadera@gmail.com 602-688-0903
  • DENISE ROBINSON Supervisor Denise.Roberson82@yahoo.com 602-738-8878

References

References available upon request.

Timeline

Customer Service Representative

Safeway Corporation
08.2023 - Current

ONLINE GROCERY ASSOCIATE

Walmart
06.2020 - 08.2022

SALES ASSOCIATE

JCPENNY
03.2020 - 03.2021

HIGH SCHOOL DIPLOMA -

Crestview Preparatory High School

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SHEILA PETERSON