DANIEL MADRID
Tamarac
Summary
Experienced FedEx Express professional with a strong background in security, logistics, computers, and customer sevice. Proven ability to protect company assets, and respond effectively to security incidents through calm decision-making and professional de-escalation. Deep understanding of FedEx operations, safety protocols, and compliance standards. Known for discretion, integrity, and effective collaboration with leadership.
Overview
18
18
years of professional experience
Work History
Senior Service Agent / Customer Experience Pickup Coordinator / Courier
FedEx Express
Fort Lauderdale & Miami
05.2008 - Current
- Maintained accurate records of customer interactions and transactions for future reference.
- Safeguarded high-value and sensitive shipments, ensuring integrity of the chain of custody.
- Demonstrated sound judgment and problem-solving skills during high-stress situations.
- Ensured adherence to company safety standards, property rules, and operational procedures.
- Maintained a safe, secure, and calm work environment during high-stress and high-pressure situations.
- Contributed to FedEx Express Marcus receiving Security of the Year recognition by identifying and reporting suspicious shipments involving fraud indicators, leading to the recovery of illicit materials and assets.
- Identified and reported a long-term fraudulent shipping practice involving improper reuse of FedEx Express tracking numbers, supporting investigation and corrective action.
- Successfully de-escalated multiple high-conflict situations involving customers and coworkers, including incidents at the FedEx Express front counter, maintaining a safe and professional environment.
Lead Security
Dolphin Bar
Hialeah
- Led security operations for high-profile events, achieving zero security breaches through proactive planning.
- Managed access control systems and screened employees, guests, and belongings for security risks.
- Supported protection of ownership, staff, and patrons by ensuring employee compliance with applicable state regulations governing food and beverage establishments.
- Conducted CCTV monitoring to assess facility activity, identify policy violations, and report incidents to appropriate leadership for action.
- Monitored facilities and activity to identify and report suspected illegal or prohibited behavior in accordance with established procedures.
- Enforced security policies and removed unauthorized individuals to maintain a safe environment.
Security Officer
Cop-A-Top Security
Fort Lauderdale & Miami
- Provided professional event and venue security with emphasis on access enforcement and incident prevention.
- Conducted patrols and surveillance to deter theft, vandalism, and misconduct.
- Assisted in training new security personnel on protocols and procedures.
- Implemented security measures to protect assets and maintain a safe environment.
- Conducted regular patrols to identify potential security risks and hazards.
Security Officer
Gold Rush
Miami
- Protected patrons, staff, and property through vigilant monitoring and enforcement of security procedures.
- Observed patrons and customers to quickly address security situations.
- Monitored premises to prevent unauthorized access and ensure safety.
- Provided excellent customer service to visitors, addressing inquiries professionally.
Security Officer
Bull’s Eye Security
Miami
- Enforced access control and maintained safe operating environments.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Assisted in the development and implementation of security policies and procedures.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
Philosophy
St. John Vianney College Seminary
Miami, FLSkills
- Security
- Badge Enforcement
- De-Escalation of conflict
- Surveillance (CCTV) Monitoring
- Confidential Documentation & Reporting
- FedEx Operations & Safety Compliance
- ADDITIONAL SKILLS
- Clear and concise incident reporting
- Strong verbal and written communication
- Team leadership and training support
- Professional judgment and discretion
- Proficiency with FedEx internal systems and applications
- Working knowledge of AI tools and basic coding concepts
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Service Agent / Customer Experience Pickup Coordinator / Courier
FedEx Express
05.2008 - Current
Lead Security
Dolphin Bar
Security Officer
Cop-A-Top Security
Security Officer
Gold Rush
Security Officer
Bull’s Eye Security
Philosophy
St. John Vianney College Seminary