Princess McClendon

• Responsible for inquiring any and all information that one would need to do their job productively.
• Shadowing the mentor, making sure that the job and responsibilities are understood.
• Assisted in conducting assessments for youth involved in the juvenile justice system.
• Supported case management by organizing and maintaining client records effectively.
• Participated in team meetings to discuss intervention strategies and program development.
• Collaborated with staff to ensure compliance with departmental guidelines and policies.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Responsible for the unloading and loading of the company truck.
• Providing customer service when needed.
• Responsible for preparing the store's inventory.
• Stock the out merchandise within the store.
• Led team to achieve operational goals through effective scheduling and resource management.
• Developed training programs for new employees, enhancing onboarding experience and retention rates.
• Implemented inventory management strategies, reducing stock discrepancies and optimizing product availability.
• Analyzed sales data to adjust merchandising strategies, resulting in improved customer engagement.
• Oversaw daily operations ensuring compliance with safety standards and company policies.
• Streamlined communication processes among departments, improving collaboration and workflow efficiency.
• Conducted performance evaluations, providing constructive feedback to enhance team productivity.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Increased customer satisfaction with proactive issue resolution strategies.

• Conduct home visits with parents, caretakers, at-risk children, their families, and extended support networks.
• Help parents improve their relationships with their children and provide better care, nutrition, hygiene, discipline, protection, instruction and supervision.
• Help parents provide a better household environment for their children by teaching household maintenance, budgeting, and purchasing.
• Provide information, referrals, and assistance in locating appropriate child care.
• Assist parents and children in learning how to manage and resolve conflicts.
• Assist parents in meeting the special physical, mental, or emotional needs of their children, and helping parents deal with their own special physical, mental, or emotional needs that interfere with their ability to care for their children and manage their households; helping families discover and gain access to community resources that can assist in meeting their needs.
• Family Advocates must receive training in the Nurturing Parenting Curriculum and/or Parenting for Change and utilize this model with each client family.
• Keep accurate record of all activities, including the documentation of all phone calls and linkage with community supports, as well as, home visits.
• As a part of the wraparound services team, will maintain at least weekly telephone or personal contact with the Protective Investigator or the Family Care Manager.
• Must ensure concise and timely completion of all documentation according to contract requirements, including entering all case activities into the Florida Safe Families Network (FSFN) within two (2) business days.
• Administer presumptive drug screens and document results with parents and/or caregivers.
• Prepare documentation and present assigned case during internal staffing process twice a month.

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• Implemented feedback mechanisms to assess program effectiveness and inform strategic improvements.
• Analyzed participant data to evaluate program impact and identify areas for enhancement in service delivery.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Ensured compliance with funding requirements through meticulous record-keeping and reporting.
• Developed resource materials and guides to streamline access to services for caregivers.

• I offered unique prevention, safety management, and diversion programs tailored to protect children, strengthen families, and change lives.
• I offered a full-array of support services and Wraparound Family Team Conferencing to families that are experiencing the stressors that often lead to entry into the child welfare system.
• I promoted a family's access, voice, and ownership of the planning process and openly engages them in this strength-based program by building upon the successes and skills within their family unit.

• Ensure great customer service, providing transportation for families, providing and taking proper documentation also supervising visits also attending court when needed.
• Maintaining a safe and clean environment and anything else as needed.

• Ensures that quality of care, services, and training is provided to residents and staff.
• To give each resident the opportunity to live meaningful lives, being a part of the community, helping residents to make meaningful choices so they can achieve maximum Independence.
• Providing proper documentation, supervising a staff of 16 or more, making sure they have the training needed to do their jobs.
• Writing HAB/ISP plans, attending meetings such as; Hans, IEP's and management.
• Also an instructor for TACT (therapeutic alternative in crisis training).
• Coordinated project schedules and resource allocation for community development initiatives.
• Developed training materials to support staff in implementing best practices for program delivery.
• Streamlined reporting processes, ensuring timely submission of project documentation and compliance.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
• Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Kept high average of performance evaluations.
• Monitored front areas so that questions could be promptly addressed.

• Responsible for making, dating all fresh product that comes to the store.
• Maintaining the cleanliness of the sales floor and bake area.
• Providing proper customer service.

• Responsible for all income within the facility.
• Balancing and or managing the cashiers, making sure that they have the material needed to do their jobs productively.
• Maintaining all paper work, and getting it to the proper people.
• Cashing any and all payroll checks, and providing proper customer service.
• Responsible for protecting the stores profit by making sure that any merchandise, not paid for, be returned and put back into the system.
• Completing any and all paper work in a timely manner.
• Providing customer service with the up-most ethic.
• Responsible for the up keep and the stocking of all merchandise within my department.
• Maintaining employee schedules and making sure that they have everything needed to do the job effectively.
• Preparing my department for inventory by making sure everything is in its proper place and accounted for.

• Coordinated client services to ensure access to comprehensive mental health resources.
• Assisted in developing individualized treatment plans tailored to client needs.
• Facilitated communication between clients and healthcare providers for seamless service delivery.
• Monitored client progress and adjusted support strategies as necessary for optimal outcomes.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Worked with other departmental staff to answer questions and resolve problems.
• Maintained and verified accuracy of records and generated miscellaneous reports.
• Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
• Answered phone calls and responded to inquiries from clients, DCF agencies and other external contacts.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.