PRINCESS SEABORN
Tampa,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Ramon Dubose
New York, NY
12.2024 - 05.2025
- Developed personalized care plans in collaboration with healthcare teams and families.
- Coordinated transportation arrangements for medical appointments, enhancing access to care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Security Officer
Unitus Security
Atlanta, Georgia
05.2022 - 10.2022
- Complete full building and grounds patrol every hour to stop and investigate concerns.
- Interacted assertively but non confrontational with all levels of personal and general public.
- Watch different facility areas from central location via 15 different CCTV feeds, obtaining maximum coverage of important areas.
- Reviewed both footage camera and live feeds to spot trespassers and criminal activity.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
- Permitted entry with escort for approved persons into secure locations.
Call Center Representative
CarMax
Atlanta, GA
05.2020 - 08.2022
- Handled customer inquiries and resolved issues efficiently through active listening and problem-solving techniques.
- Utilized CRM software to track interactions, ensuring accurate documentation and follow-up on customer concerns.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
Counselor
YMCA
Atlanta, Georgia
09.2018 - 03.2020
- Observe and monitor children's play activities.
- Organize and store toys and materials to ensure order in activity areas.
- Maintain a safe play environment.
- Help children with homework and school work.
- Assist in preparing food and serving meals and refreshments to children.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Education
High School Diploma - General Education
Campbell High School
Atlanta, GeorgiaSkills
- Customer Service - Expert
- Multitasking - Expert
- Communication - Expert
- Computer - Expert
- Miscroft
- Time management
- Elderly care
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Special needs care
- Client transportation
Timeline
Home Health Aide
Ramon Dubose
12.2024 - 05.2025
Security Officer
Unitus Security
05.2022 - 10.2022
Call Center Representative
CarMax
05.2020 - 08.2022
Counselor
YMCA
09.2018 - 03.2020
High School Diploma - General Education
Campbell High School