Princess Sutherland
South Chicago Heights
Summary
14 years experienced Customer Service Professional. Able to make decisions and de-escalate issues independently and quickly.
Professional medical assistant prepared for this role. Experience in patient care and administrative tasks sought after in healthcare settings. Strong focus on team collaboration and achieving results. Reliable, adaptable, with skills in patient communication, phlebotomy, and electronic health records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Professional
Comcast Corporation
04.2014 - Current
- Assist customers with troubleshooting devices
- Sale Xfinity product to customers
- Help with telephone and internet problems
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
CNA
Shay Health Services
10.2013 - 04.2014
- Help client with daily needs
- Assistance with meals and grocery shopping
CNA/DSP
Pioneer Concepts
07.2013 - 03.2014
- Help disabled residents with daily activities
- Prepare meals
- Take residents on outings
- Clean
- Drive residents to doctor appointments
Cna/CMA
Stone hill Franciscan Services
02.2011 - 03.2013
- Help patients get dressed and ready for breakfast
- Clean wheelchairs
- Toilet residents throughout night
- Prepare snacks for residents
- Administer medication
- Charting in Kiosk
Education
Bachelor’s degree - Business Management, HealthCare Management
DeVry University
12.2014
Bachelor’s degree - Business Management
Southern Illinois University
Carbondale, Illinois06.2007
High School Diploma - Diesel Technology
Chicago Vocational Career Academy
Chicago, Illinois06.2005
Skills
- Professional training
- Peer coach/mentor
- Project Management
- Detail-oriented
- Vital sign monitoring
- HIPAA compliance
- Teamwork and collaboration
- Data entry
- Analyzing data
- Correct documentation training
- Client advocacy
- Medical terminology
Licenses Degrees
- Bachelor’s degree in Business Administration
- Bachelor’s in Health care Management
- Certified Nursing Assistant
- Certified Medication Aide
Certification
- PT - Phlebotomy Technician
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nurse Assistant
- Certified Injector
- Body Sculpting certification
Timeline
Customer Experience Professional
Comcast Corporation
04.2014 - Current
CNA
Shay Health Services
10.2013 - 04.2014
CNA/DSP
Pioneer Concepts
07.2013 - 03.2014
Cna/CMA
Stone hill Franciscan Services
02.2011 - 03.2013
Bachelor’s degree - Business Management
Southern Illinois University
High School Diploma - Diesel Technology
Chicago Vocational Career Academy
Bachelor’s degree - Business Management, HealthCare Management
DeVry University
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