Tracy Harmon
Concord,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Experience Professional
Lowe's Home Centers
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Recommended products to customers, thoroughly explaining details.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Independent Contractor
J And T Transportation LLC
06.2018 - 10.2022
- Managed day-to-day operations of trucking business, which required such tasks as all administrative duties including State and Federal regulations, quarterly tax payments, and IFTA filings.
Counter Sales/Customer Service
Austin Tarp And Cargo Controls
01.2018 - 06.2018
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Support Team Member
Lowe's Home Centers
10.1998 - 12.2017
- Traffic Clerk position
- Damages/Receive Without Order position
- Receiving Coordinator position
- SWAT position
- Team Member position
Education
High School Diploma -
North Iredell High School
Olin, NC06.1985
Skills
- Order Management
- Inbound and Outbound Calling
- Research
- Quality Control
- Professional Telephone Demeanor
- Follow-Up Requirements
- Coordination
- Active Listening
- Information Updates
- Scheduling
- Training and Development
- Warehousing Functions
- Customer Service
Timeline
Customer Experience Professional
Lowe's Home Centers
10.2022 - Current
Independent Contractor
J And T Transportation LLC
06.2018 - 10.2022
Counter Sales/Customer Service
Austin Tarp And Cargo Controls
01.2018 - 06.2018
Support Team Member
Lowe's Home Centers
10.1998 - 12.2017
High School Diploma -
North Iredell High School
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