Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taryn Thompson

Taryn Thompson

Winston Salem,NC

Summary

Skilled Customer Experience Professional with over five years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Creative event organizer with success in planning and executing small to large events from start to finish while maintaining highest levels of client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Professional

Lowes Corporate
North Wilkesboro, NC
06.2021 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.

Direct Care Professional

Horizon Kids LLC
Hays, NC
02.2021 - 06.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Lead Cashier

SUBWAY®Restaurants
North Wilkesboro, NC
05.2019 - 01.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Educated employees on register use, merchandising and customer service.

Education

Bachelor Of Journalism - Journalism, Broadcast

North Carolina A & T State University
Greensboro, NC
05.2024

Skills

  • Team Leadership
  • Vendor and contract negotiations
  • Venue selection
  • Project Management
  • Scheduling
  • Media relations
  • Revenue Generation
  • Budget Management
  • Marketing and advertising
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling

Certification

  • First Aid/CPR Certified
  • Microsoft Office

Timeline

Customer Experience Professional

Lowes Corporate
06.2021 - Current

Direct Care Professional

Horizon Kids LLC
02.2021 - 06.2021

Lead Cashier

SUBWAY®Restaurants
05.2019 - 01.2021

Bachelor Of Journalism - Journalism, Broadcast

North Carolina A & T State University

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Taryn Thompson