Vanessa Funes
Glendora,CA
Summary
Energetic and highly motivated team leader with a reputation of executing tasks and deadlines. Dedicated and willingness to learn all that is necessary to manage and maintain a good work environment. Consistently improve company revenue targets by developing good work relationships and retaining client base. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills and a strong willingness to take on added responsibility. Administrative professional possessing a strong desire to learn and grow professionally.
Overview
20
20
years of professional experience
Work History
Customer Experience Professional
Veritiv Corporation
02.2019 - Current
- First year with the company I succeeded in learning all systems quickly and was able to take on top sales rep Bob Hartt, from our southwest division.
- After three years with the company many of my colleagues started coming to me for assistance when it came to system functions and procedures. They continue to do so now as well.
- I am part of the closing team which means I have the responsibility of making sure all orders have been processed and my team has completed all end of day tasks.
- I have good system skills including: Salesforce, VOS (BART), Uniscore, Outlook, Microsoft Word and Excel, Opendock, Omnitracs to list a few.
- For the year of 2023 I was also part of the CPI team.
- I resolve customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- I respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- When working with my team I document customer interactions in internal database to maintain customer service history details.
- I utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Various times I have Cross-trained and provided backup support for organizational leadership.
- High energy and professionalism when dealing with clients and staff, is always a must for me.
- I am currently assisting some of our top Sales Reps in our Southwest division to ensure all customer’s are content and taken care of with no complaints. This includes some of our large difficult complex accounts. I have created relationships with our customer’s and instilled trust and accountability.
- I have build rapport with both sales reps and customer’s in which they now specifically ask for me to assist them. This includes training new Sales Representatives.
- I have been nominated for CXP of the year twice in a row for 2022 and 2023. I was also nominated for Deliver and Delight for the year of 2022.
- I was also nominated to become VCA for 2023. By obtaining this platform I have created a great work environment that many employees look forward to.
Kilicarslan Fitness, LLC.
General Manager
09.2017 - 11.2018
- P & L management responsibility
- Restructured workflow to improve profitability and sales growth
- Partnered successfully with Macrofit Meal Prepping Company to produce revenue and increase customer satisfaction .
- Incorporated suggested changes to layouts and promotions to drive sales.
- Cultivated and strengthened lasting client relationships.
- Maintained project quality with a hands-on management style.
- Hired and trained staff.
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
- Achieved sales revenue goal which resulted in incremental sales of 35k-45k monthly.
Core X Fitness
Physical Preparation Specialist
02.2016 - 09.2017
- Successfully developed & implemented personal training packages resulting in 120,000 in annual revenue
- Maintain detailed personal training records and updated progress after each session for client progress
- Consistently meet daily group fitness class attendance goal, resulting in 200,000 in annual revenue
- Design customized client programs to meet individual fitness needs
- Manage my clientele and their schedules to ensure they receive the best customer service, including check-ins via text to help keep them motivated
- Utilize social media platforms such as Instagram and Facebook to build an inspirational and professional image for my members, clients and followers
- Personal Trainer of the month for three (3) consecutive months by reaching all sales goals and customer service guidelines
- Assist owners with ideas and marketing events to improve the image and business of Core X Fitness
Lakeshore Learning Materials
Product Developer Assistant
08.2010 - 10.2016
- Oversaw daily office operations for staff of 10 employees
- Composed and drafted all outgoing correspondence and reports to overseas vendors and other departments
- Trained new employees on multiple software\'s, procedures, daily tasks
- Project manager for the annual Sales Meeting for three (3) consecutive years
- Directed and successfully executed product presentations to promote current product lines to reps flying in from all over the U.S.
- Obtained a merit increase within three months of employment and received subsequent annual increases of 5%
- Utilized various types of software such as BART, Excel, Lena, PowerPoint, Word, Outlook
- MRP management process initiated for next level promotion
- Managed Product Developer\'s complex and frequently changing workload and coordinated assigned tasks with internal department
Alta Trading Corporation
Customer Service Representative
03.2005 - 08.2010
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Assisted customers in placing orders via telephone and fax
- Analyze inventory levels and make purchasing suggestions to avoid out of stock on most popular products
- Have consistent customer contact to build customer relationships
- Ensured accuracy and timeliness or orders by communicating with the shipping warehouse
- Handled outbound shipping with the assistance of UPS and Ontrac
- Assisted with Accounts/Payable tasks as required
Forever 21
Assistant Manager
01.2004 - 03.2006
- Used teamwork to assist all employees in providing customer service and maintaining the stores excellent customer service standards.
- Created a superior customer experience by ensuring every customer interaction was positive and professional.
- Promoted from Team Leader to Assistant Manager within 12 months.
- Contributed to team success by exceeding team sales goals by 18%
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma -
Francisco Bravo Medical Magnet High School
2003
Skills
- Microsoft Office proficiency
- Business correspondence
- Project planning
- Product development
- Quickbook proficient
- Excellent time management
- Goal-oriented
- Ability to prioritize and delegate
- Valuable customer service expeience
- Social media marketing
- Attention to detail
- Team player
- Strategic thinker
- Customer-oriented
- Excellent planner and coordinator
- Results driven
- Marketing
References
Available upon request.
Timeline
Customer Experience Professional
Veritiv Corporation
02.2019 - Current
Kilicarslan Fitness, LLC.
General Manager
09.2017 - 11.2018
Core X Fitness
Physical Preparation Specialist
02.2016 - 09.2017
Lakeshore Learning Materials
Product Developer Assistant
08.2010 - 10.2016
Alta Trading Corporation
Customer Service Representative
03.2005 - 08.2010
Forever 21
Assistant Manager
01.2004 - 03.2006
High School Diploma -
Francisco Bravo Medical Magnet High School