Princess Analyn Payaoan
San Pablo,PH
Summary
Detail-oriented Accounts Receivable Collections Representative with proven expertise in problem-solving and compliance management. Skilled in driving timely payments and reducing outstanding balances through effective communication and teamwork.
Diligent with solid background in managing collections and resolving customer disputes. Proficient in developing effective payment plans and maintaining positive client relationships. Demonstrated expertise in negotiation techniques and account management.
Results-oriented professional prepared for role in collections. Skilled at managing overdue accounts and implementing collection strategies that enhance recovery rates. Known for excellent collaboration and adaptability, ensuring seamless team operations and goal attainment. Proficient in communication and problem-solving, valued for reliability and flexibility.
Dedicated quality coordinator with a strong background in collections and compliance. Known for adaptability and goal orientation, contributing to process improvements through data analysis and collaboration across departments to ensure organizational standards are met.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Account Receivable Collections Representative
Conifer Health Solutions LLC
31st Street, Zamora Circle, Bonifacio Global City.
01.2022 - Current
- Account Receivable Collections Representative
(January 10, 2022- May 16, 2025)
Job Description: A job description of Accounts Receivable will include securing revenue by verifying and posting receipts and resolving any discrepancies. Also, to ensure their company receives payments for goods and services and records these transactions accordingly. Managed collections processes to ensure timely payments and reduce outstanding balances. Utilized billing systems to track account statuses and resolve discrepancies effectively.
- Quality Coordinator (May 16,2025 Till date)
Job Description: A quality coordinator ensures products, services, or processes meet organizational standards by developing and implementing quality control systems. Key responsibilities include conducting audits, analyzing data to identify areas for improvement, and ensuring compliance with regulations. Also, collaborate with other departments, trained staff, and maintain quality-related documentation.
Provider Services Associate
Teleperformance Alphaland
Alphaland Southgate Tower, 2258, Chino Roces Ave.
06.2019 - 03.2021
- UHC- United Healthcare Provider Services Customer Service Representative (HealthCare)
June 3, 2019 - September 01, 2021
Job Description: This department is handling providers concern regarding
their patient’s claim. Agents are processing, providing status update, and
doing follow up call to providers until the concern is resolved.
- PDP - Prescription Drug Plan Advocate
Job Description: Prescription drug plan is an insurance in the US in which advocates provide assistance to members who inquires about their insurance
contract, and bills specifically to their monthly fee and their claims payment.
- (DEC)Team-Disenrollment, Enrollment, and Cancellation Advocate.
Job Description: DEC is another department of PDP account that is responsible to callers who inquires plan benefits, and providing options to
members who want to withdraw their plan to retain its members.
- Cambia Health Care Solutions Agent
Job Description: This department is handling providers concern regarding their patient’s claim. Agents are processing, providing status update, and doing follow up call to providers until the concern is resolved.
Customer Service Representative (Telco- Sprint)
F.I.S Global Solutions
ECOPLAZA Building, 2305 Chino Roces, Makati City
01.2018 - 04.2019
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Managed complex customer issues, providing tailored solutions to enhance satisfaction and retention.
- Trained new team members on company policies and customer service best practices to ensure consistency.
- Collaborated with cross-functional teams to streamline processes, improving overall service efficiency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Education
No Degree - Veterinary Medicine
Virgin Milagrosa University, Pangasinan
Dr. Martin P. Posadas Avenue, San Carlos City.04-2012
No Degree - Bachelor of Secondary Education
Perpetual Help College
Perpetual Help College, Montemayor St. Malasiqui, 06-2013
High School Diploma -
San Carlos College
San Carlos College, Mabini St. San Carlos City.04-2011
No Degree - Grade School
Dumpay Elementary School
Dumpay Elementary School Dumpay Basista Pangasinan04-2007
Skills
- Team player
- Goal oriented
- Problem-solving abilities
- Active listening
- Decision-making
- Multitasking Abilities
- Attention to detail
- Investigation due diligence
- Adaptability and flexibility
- Teamwork and collaboration
- Time management
- Problem-solving
Certification
- GBC Learn to Lead, Conifer Health Solutions - 03/22/2024
- Medical Virtual Assistance Training - (05/10/2026)
Timeline
Account Receivable Collections Representative
Conifer Health Solutions LLC
01.2022 - Current
Provider Services Associate
Teleperformance Alphaland
06.2019 - 03.2021
Customer Service Representative (Telco- Sprint)
F.I.S Global Solutions
01.2018 - 04.2019
No Degree - Bachelor of Secondary Education
Perpetual Help College
No Degree - Veterinary Medicine
Virgin Milagrosa University, Pangasinan
High School Diploma -
San Carlos College
No Degree - Grade School
Dumpay Elementary School
GBC Learn to Lead Academy (03/22/2024
This organization specializes in team training, leadership development, and business skills workshops.
GBCORP focuses on preparing for future leadership roles through innovative and global experiences