Princess L. Ray
Wilmington,DE
Summary
I am a dynamic professional with an accomplished career. My objective is to use my investigative skills to help the company to exceed goals through claim resolution. I have strong strategic planning, collaboration, problem solving & decision-making abilities. I have a strong and outstanding track record of improving corporate performance & values.
Overview
20
20
years of professional experience
Work History
Global Financial Crimes Investigator
Bank of America
01.2024 - Current
- Conducted thorough investigations into financial crimes, ensuring compliance with regulatory standards.
- Analyzed transactions for suspicious activity using advanced data analytics tools.
- Collaborated with law enforcement agencies to facilitate case resolutions and information sharing.
- Developed detailed reports outlining findings and recommendations for risk mitigation strategies.
Prepaid Senior Claims Analyst
Bank of America
01.2023 - 01.2024
- Worked on the government consent order team, making sure regulation E is followed for prepaid debit cards for debit card fraud
- Selected to work a project on for the MRA claims
- Trained in several different queues such as Combo, ACH, Fraud Reconsideration over 130 claims.
Fraud Client Services Representative
Bank of America
08.2015 - 01.2023
- Reviewed and investigated cardholder’s accounts for possible accuracy
- Processed fraud claims and reissued new credit cards for cardholders that have been affected by fraud
- Process account maintenance errors while providing professional accuracy
- Provided world-class client experiences through the Art of Language
- Handled client inquiries efficiently and accurately
- Applied probing skills to determine validity of claim
- Mitigated fraud risks and losses for both the client and bank by identifying perpetrators and taking appropriate actions.
Member Service Representative
Highmark Delaware
07.2013 - 08.2015
- Provided customer service to policy holders
- Went over member eligibility and benefits with policy holders
- Verified and investigated claims to make sure they are processed correctly.
Customer Service Representative
Bancorp Bank
11.2012 - 07.2013
- Responded to incoming calls about Health Savings Accounts and IRA Accounts in a high call volume call center
- Ensured customer’s inquiries were responded to accurately and professionally.
Loan Administrative Specialist
Access Group Inc
06.2006 - 06.2012
- Processed common account maintenance errors while extending professional and accurate work in a timely manner
- Collected existing and potential customer’s financial data to decision/approve extended or reject student loans
- Ensured compliance, while processing electronic funds transfers (EFT) as well as Auto-debit requests
- Assisted customers with inquiries and educated them on the status of their accounts.
Education
High School Diploma -
Glasgow High School
Newark, DE06.1998
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Efficient and Detailed-Oriented
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Microsoft Office
- Strong Analytical and Problem-Solving Skills
- Video Investigator
- Lexis Nexis
Timeline
Global Financial Crimes Investigator
Bank of America
01.2024 - Current
Prepaid Senior Claims Analyst
Bank of America
01.2023 - 01.2024
Fraud Client Services Representative
Bank of America
08.2015 - 01.2023
Member Service Representative
Highmark Delaware
07.2013 - 08.2015
Customer Service Representative
Bancorp Bank
11.2012 - 07.2013
Loan Administrative Specialist
Access Group Inc
06.2006 - 06.2012
High School Diploma -
Glasgow High School