Princess Liyana Yslava
Stockton,CA
Summary
Proven customer service expert with a track record of enhancing guest experiences at Dell Osso Farms. Skilled in safety awareness and interactive communication, consistently delivering exceptional service while ensuring compliance with safety standards. Excelled in team collaboration and leadership, significantly improving customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Customer Service/Ride Attendant
Dell Osso Farms
10.2024 - 10.2024
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Consistently followed established procedures regarding emergency situations, ensuring the safety and well-being of all park guests.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Education
High School Diploma -
Stein High School
Tracy, CA06-2024
Skills
- Cleaning
- Self-discipline
- Interactive communication skills
- Safety awareness
- Verbal and written communication
- Safety
- Diversity awareness
- Company standards
- Cleaning and sanitation
- Customer Engagement
Accomplishments
- Documented and resolved customer issue which led to Great satisfaction.
- Achieved corporate standards by completing efficiently of ordering and keep store clean with accuracy and efficiency.
Certification
Honor roll
Very hard working employee
Timeline
Customer Service/Ride Attendant
Dell Osso Farms
10.2024 - 10.2024
Crew Member
McDonald's
01.2024 - Current
High School Diploma -
Stein High School
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