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TYRA BROWN
Memphis
Overview
12
12
years of professional experience
Work History
SCRIBE
Scribe America
Memphis, TN
07.2024 - Current
- Scribe America is a large medical scribe and healthcare support services company that partners with providers and health systems nationwide.
- Document patient encounters in real time, including medical histories, exam findings, and treatment plans in the electronic health record.
- Enhance physician workflow and patient care by managing clerical tasks and improving patient flow during visits.
- Ensure accuracy and HIPAA compliance in all patient records, supporting timely and complete clinical documentation.
CLINICAL SUPPORT SPECIALIST
Oak Street Health
Memphis
10.2025 - 02.2026
- Oak Street Health is a primary care organization focused on value-based care for older adults, operating clinics across the United States.
- Support clinical operations through real-time documentation, order and referral support, consult coordination, and accurate maintenance of patient records.
- Assist clinical staff with daily tasks and step in where needed to keep workflows running smoothly and improve operational efficiency.
- Maintain documentation accuracy and help uphold HIPAA compliance standards across patient records and related workflows.
TRAINER
Omni interactions - Turbotax
Dallas, TX
01.2024 - 12.2025
- Omni Interactions provides customer support and workforce solutions for enterprise clients, including tax and financial services programs.
- Conducted support sessions to coach trainees, share resources, and encourage professional growth in a collaborative environment.
- Performed quality evaluations, live listening, and real-time feedback to improve call accuracy and adherence to processes.
- Developed and delivered training guides, knowledge sessions, and digital learning materials to address gaps and process updates.
DATA PROCESSING
Freelance
Remote
10.2017 - 01.2024
- Freelance data processing work supporting document review, data extraction, and backend operational workflows for clients.
- Processed customer documents by reviewing for programming and data deficiencies and resolving issues with clients as needed.
- Built automated parsing routines to extract structured fields from varied file types, reducing manual handoffs and speeding delivery.
- Supported backend data operations by triaging and resolving tickets tied to data ingestion, processing, and system issues.
MEDICAL BILLER AND CODER
Where the Heart Is
Memphis, TN
08.2014 - 03.2015
- Where the Heart Is is a healthcare organization supporting patient care and medical administrative services.
- Reviewed patient medical records and translated diagnoses, treatments, procedures, and equipment into standardized codes using ICD-9 and ICD-10.
- Created and submitted insurance claims to commercial payers, Medicare, and Medicaid using assigned coding information.
- Verified insurance eligibility and benefits, secured pre-authorizations, and ensured claim details were complete before submission.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City11-2026
Medical Office Professional - undefined
Concorde Career College
Memphis, TN01-2014
Skills
- Teamwork orientation
- Clinical support
- Documentation skills
- Data entry experience
- Document management
- Paperwork processing
- Chart organization
- Strong grammar skills
- File correction
- EMR / EHR
Interests
Timeline
CLINICAL SUPPORT SPECIALIST
Oak Street Health
10.2025 - 02.2026
SCRIBE
Scribe America
07.2024 - Current
TRAINER
Omni interactions - Turbotax
01.2024 - 12.2025
DATA PROCESSING
Freelance
10.2017 - 01.2024
MEDICAL BILLER AND CODER
Where the Heart Is
08.2014 - 03.2015
Medical Office Professional - undefined
Concorde Career College
Bachelor of Science - Computer Science
Western Governors University