Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princeton Banks

Douglasville,GA

Summary

Experienced customer support/technical professional with an ability to operate in high risk as well as fast paced environments. Results oriented and able to "think on my feet", to solve various problems faced while maintaining composure under pressure, especially when interacting with clients or meeting tight deadlines.

Overview

9
9
years of professional experience

Work History

Electric Utility Locating

One Vision
06.2023 - Current
  • Maintained open communication with contractors and other stakeholders to coordinate schedules, ensuring timely completion of projects.
  • Increased team productivity through sharing best practices and providing ongoing training on latest locating techniques.
  • Reduced time spent on false alarms by cross-referencing data from multiple sources before initiating a locate request.
  • Collaborated with engineering teams to update maps and records, ensuring accurate information was available for future locates.

Utility Line Locator

Stake Center
01.2022 - 05.2023
  • Provided leadership under manager supervision to a team of 4 teammates to diagnose and locate underground utilities of predefined construction sites to prevent any service disruptions from potentially happening when excavation is being conducted by construction crews
  • Accurately interpreted the data provided, by utilizing special tools and equipment which resulted in 'zero' incidents causing service disruptions in the surrounding area.

Utility Line Locator

UtiliQuest
09.2020 - 01.2022
  • Provided expertise to diagnose and locate underground utilities of predefined constructions sites to prevent any service disruptions from potentially happening when excavation is being conducted by construction crews
  • Accurately interpreted the data provided, by utilizing special tools and equipment which resulted in 'zero' incidents causing service disruptions in the surrounding area.

Warehouse Operator C

Ryerson
12.2017 - 03.2019
  • Responsible for the operation, inspection, and maintenance of warehouse equipment and machinery to guarantee proper functioning
  • Operated dangerous equipment in a confined warehouse environment moving millions of dollars' worth of product throughout the warehouse space to support storing and inventory management, incoming shipments, and outgoing shipments to maintain efficient site production and maintaining a tight delivery schedule.

Remote Inbound Customer Service/Sales Agent

NexusOp
11.2016 - 12.2017
  • Provided customer support to over 50 customers a day answering various inquires maintaining professionalism and courtesy to include calls where customers were dissatisfied, resulting in an above average customer satisfaction rating.

Production Line Packer/ Line Lead

Scientific Games Inc
03.2015 - 11.2016
  • Lead production efforts of assigned assembly line, guaranteeing the accomplishment of daily goals and production quotas
  • Operated and maintained heavy machinery in the warehouse to promote an efficient /production process
  • Established efficient operations within the warehouse by organization and maintaining an accurate inventory of assets worth millions of dollars.

Education

Central High School
Helena, AR
05.2004

Skills

  • Troubleshooting/Problem Resolution
  • Machine/Equipment Maintenance
  • Customer Service
  • PC/Laptop Maintenance
  • Windows Maintenance/Troubleshooting

Timeline

Electric Utility Locating

One Vision
06.2023 - Current

Utility Line Locator

Stake Center
01.2022 - 05.2023

Utility Line Locator

UtiliQuest
09.2020 - 01.2022

Warehouse Operator C

Ryerson
12.2017 - 03.2019

Remote Inbound Customer Service/Sales Agent

NexusOp
11.2016 - 12.2017

Production Line Packer/ Line Lead

Scientific Games Inc
03.2015 - 11.2016

Central High School

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Princeton Banks